Help Desk Analyst I

Job Description

We are looking for a dedicated Help Desk Analyst who will be responsible for supporting hardware and software systems, troubleshooting technical issues, and maintaining a smooth desktop environment for end-users. This position offers an excellent opportunity to contribute to our IT operations and provide exceptional technical support.

Responsibilities:

• Install, configure, and update software to ensure optimal performance.

• Diagnose and resolve hardware issues, including relocating and repairing equipment as needed.

• Provide end-user assistance by troubleshooting software problems and answering technical inquiries.

• Maintain accurate records of IT assets and ensure their proper functioning.

• Manage user accounts, permissions, and access levels to ensure system security.

• Deliver training sessions on applications such as Office, Windows 10, and the Service Management System.

• Assist in the implementation, support, and training of third-party applications.

• Offer remote technical support to off-site users and locations as required.

• Perform additional IT-related tasks as assigned by the manager to support overall operations.• Proficiency in working with Microsoft Windows 10.

• Strong problem-solving skills and the ability to troubleshoot hardware and software issues.

• Basic understanding of user account management and system security.

• Familiarity with IT asset maintenance and record-keeping.

• Effective communication skills to provide technical support and training to end-users.

• Ability to support and implement third-party applications.

• Willingness to provide remote technical support when necessary.