Intermediate Representative, Client Processing

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.

We’re seeking a future team member for the role of Intermediate Representative, Client Processing to join our Global Payments and Treasury Services Operations team. This role is located in Pittsburgh, PA, and will work a Hybrid schedule.

In this role, you’ll make an impact in the following ways:

Review, investigate, and resolve debit card dispute claims in compliance with REG E, Star, and Visa rules.

Analyze transaction details, customer communications, and account activity to determine the validity of disputes.

Ensure all claims are processed accurately and within the required regulatory and internal timeframes.

Communicate effectively with customers regarding the status and outcome of their claims.

Document all findings and case actions clearly and thoroughly in dispute management systems.

Coordinate with external financial institutions and merchants as needed to gather supporting documentation.

To be successful in this role, we’re seeking the following:

High school/secondary school or the equivalent combination of education and experience is required.

Bachelor’s degree preferred.

3-5 years of experience in banking, financial services, or a related field- preferably in debit card disputes.

Strong knowledge of Regulation E and debit card transaction flows.

Excellent analytical, problem-solving, and decision-making skills.

Ability to work independently and as part of a team.

Knowledge of the dispute’s life cycle (chargebacks, representments, pre-arbitration).

At BNY, our culture speaks for itself. Here’s a few of our awards:

America’s Most Innovative Companies, Fortune, 2024

World’s Most Admired Companies, Fortune 2024

Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024

Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024

“Most Just Companies”, Just Capital and CNBC, 2024

Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024

Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Full Time