Auto Service Writer

Job Description

Service Writer

Job Description:

We are looking for a detail-oriented and customer-focused Service Writer to join our team. The Service Writer will be the primary point of contact between customers and the repair team, ensuring clear communication and accurate documentation of service requests. The ideal candidate will have strong organizational skills, excellent customer service abilities, and a basic understanding of automotive repairs.

Key Responsibilities:

Customer Interaction & Service Coordination:

Greet customers and listen to their vehicle concerns.

Accurately document customer complaints and service requests.

Explain recommended repairs, services, and associated costs in a clear and professional manner.

Obtain customer authorization for repairs and maintenance services.

Keep customers informed about the status of their vehicles.

Work Order Management:

Create detailed and accurate work orders based on customer requests and technician assessments.

Ensure all repair orders include necessary details, including labor, parts, and estimates.

Review completed repair orders for accuracy and proper billing.

Communication with Technicians & Parts Department:

Relay customer concerns clearly to the repair technicians.

Ensure accurate translation of technician findings back to the customer.

Coordinate with the parts department to order required components.

Administrative & Sales Support:

Process payments, invoices, and warranty claims.

Upsell maintenance services and products when appropriate.

Maintain organized records of service history and customer information.

Qualifications:

Proven experience as a Service Writer, Service Advisor, or in a customer service role

Basic knowledge of automotive systems and repair terminology.

Proficiency in service management software and Microsoft Office Suite.

Strong communication and interpersonal skills.

Exceptional organizational and multitasking abilities.

High school diploma or equivalent (technical certification is a plus).

Should have experience with Mitchell 1.

Please send resume to

Full-time