Assistant Manager

Job Description

Job purpose

The Assistant Manager markets to the commercial and consumer customer base; establishes rental rates; contracts with tenants; collects rents; oversees maintenance of the facility and systems; monitors facility security and enforces company policies and procedures.

Duties and responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Renting self storage and selling related merchandise ( boxes, locks, etc) and ancillary company services

Provide excellent customer service to new and existing customers. Handle all customer inquiries or problems in a timely, courteous manner. Promote positive online reviews

Accept and process payments for storage rent; reconcile all payment types daily at close of business; complete daily bank deposits.

Perform collection tasks for past due customers to include phone calls, mailing letters, preparing Auction Sales paperwork

Prepare and submit operational, accounting and marketing and/or other reports as required by company policy or as requested by the District Manager. Completes monthly schedule for store staff.\

Keep the property in a neat and clean condition, to include maintaining the exterior grounds free of trash and debris, cleaning of storage units, access hallways, customer & employee restrooms and overall cleanliness of the property

Schedule and supervise minor repairs needed at the store

Advise the District Manager of any repairs, construction defects or large maintenance projects.

Supervise maintenance technician’s or 3rd party contractors while performing routine maintenance or repairs at the facility.

Visually inspect the store daily, identify and respond promptly to any potential breach of security.

Understands basic operations and maintenance requirements for facility systems ( HVAC, fire alarm, security system, interior and exterior lighting and times, gate operations, etc)

Perform minor maintenance duties, changing light bulbs, weed control etc,

Implement, follow and enforce compliance of company policy and procedures.

Requirements

Skills and Qualifications

2+ years Retail experience preferred

1+ years Supervisor or Leadership experience preferred

Self motivated. Possess excellent time management skills. Highly productive with minimal guidance or supervision.

Must be able to work with minimal supervision, and also in a team environment.

Must be able to work a flexible work schedule, including weekends; be punctual and have excellent attendance.

Passion for sales. An ability to understand customer needs, recommend the right storage solutions and identify cross selling opportunities.

Possess superior organizational skills. Keeps files and work area organized. Exhibits meticulous attention to detail and is committed to producing accurate and high quality work.

Ability to problem solve, analyze information and demonstrate professionalism

Proficient in Microsoft Office, Email, and general computer knowledge. Ability to learn new software & programs easily.

Presents a professional, positive image that reflects well on the organization.

Working conditions

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets

The worker is subject to both environmental conditions: Activities occur inside and outside.

Physical requirements

The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects

Positions in this class typically require fingering, grasping, talking, hearing, seeing and repetitive motions

May be exposed to hazardous materials found in a home or general office environment

Use of household cleaning products and disinfectants may be required

Direct reports

This position does not have any supervisory responsibilitiesCompany Description

The Nicholson Companies is a full service self storage management and development company incorporated in Virginia in May 1962 and wholly owned by Tom Nicholson, III. The Nicholson Companies has been and continues to be involved in developing, building and purchasing self storage facilities and providing management/consulting services to the owners of self storage facilities from West Virginia to Florida. The Nicholson Companies developed the first self-storage facility in the State of Virginia in 1973 and has been named by the Self Storage Association as one of the nation's top 20 Operators numerous times.

The AAAA Self Storage Management Group, a Nicholson Companies affiliate, currently provides full service management services to the owners of approximately 50 facilities, containing in the aggregate over 2,000,000 square feet of space and representing over $200,000,000 in value. Most of our full service accounts take advantage of the brand recognition offered by utilizing our "AAAA Self Storage" trade name.

An additional 150+ facilities participate in one or more of our related programs under the United Self Storage Affiliates banner. These programs include the Trusted Movers Network, Contents Indemnity Solutions, AAAA Sales Center and Packed Planet Marketing. In short, we can provide cutting edge advice and assistance to our clients in analyzing any aspect of self storage development, management, ownership or ancillary services to our clients.

The AAAA Self Storage Management Group corporate office is located in Norfolk, Virginia

Full-time