Customer Service

Job Description

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Responsibilities

Client Interaction: Provide outstanding customer service by answering queries and resolving customer issues with enthusiasm.

Information Management: Accurately record customer information and interactions in our system for seamless follow-up and record-keeping.

Problem Solving: Address customer concerns promptly with effective solutions, demonstrating patience and professionalism.

Product Knowledge: Stay well-informed about our services and products to offer relevant information and assistance to customers.

Feedback Collection: Gather customer feedback to help improve our services and contribute to the team's efforts in enhancing customer satisfaction.

Team Collaboration: Work closely with team members to ensure a consistent and high-quality customer experience.

Requirements

Education: High school diploma or equivalent is required.

Experience: Previous experience in customer service or a related field is preferred.

Communication Skills: Strong verbal and written communication skills.

Problem-Solving: Excellent problem-solving abilities and a customer-focused mindset.

Interpersonal Skills: Ability to build rapport with clients and handle difficult situations with ease.

Computer Skills: Proficiency in using computer systems and software applications.

Availability: Must be available to work flexible hours as needed.

Full-time