Call Center Agent - Remote

Job Description

Duties and Responsibilities

· Manage inbound calls in a timely manner, collecting information and entering it into the system.

· Ensure a smooth rental/reservation process for potential customers.

· Knowledge of processes and policies to create a successful interaction with current or future customers.

· Full understanding of the billing process and be able to process payments.

· Ability to provide excellent customer service.

Qualifications

· High School Diploma or GED.

· 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.

· Internet service that meets system needs and a separate workplace.

· Type 30 WPM or more

· Have a professional phone manner & ability to work independently.

· Maintain customer satisfaction.

· Demonstrate patience and professionalism.

· Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.

· Excellent verbal and written communication skills.

· The job requires a person to work weekends and holidays as needed.

. Bilingual is a plus

SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.

Full-time