US - Salesforce Business Analyst

Job Details:

The role will conduct analysis in Sales Cloud, Service Cloud, and associated applications used by Sales Ops and Technical Support.

Support business stakeholders with analysis of new capability requirements that measure and assess the impact of change to:

Business process workflow (including operational metrics)

Reporting

Transactional systems, including the data exchange between them

Business objects:

Item

Customer

Lead

Opportunity

Ability to draft as-is process and data flows

Triage between high-impact, high-urgency issues requiring direct involvement, and low-impact, low-urgency, that can be analyzed and solved by tier-one, off-shore support