Area Director of Resort Operations

Job Description

Position Overview

The Area Director of Resort Operations is a senior leadership role responsible for overseeing the operations of two premier resort properties in Puerto Rico: Wyndham Grand Rio Mar and Wyndham Palmas Del Mar. This role requires a dynamic, results-driven leader who thrives in a fast-paced, luxury hospitality environment. The successful candidate will work closely with the General Manager and senior leadership team to drive operational excellence, enhance guest satisfaction, achieve financial objectives, and foster a culture of innovation and continuous improvement. The Area Director of Resort Operations will manage various resort departments, ensuring they operate seamlessly and meet or exceed the highest industry standards, while also playing a strategic role in improving community engagement through the Rio Mar Community Association and Country Club operations.

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.

7-10 years of senior leadership experience in luxury resort/hotel management, overseeing largescale operations.

Strong financial acumen with experience in budgeting, forecasting, and financial analysis.

Exceptional leadership, communication, and organizational skills, with a proven track record of operational excellence and team development.

Bilingual in English and Spanish, with a deep understanding of local culture and dynamics.

Ability to adapt and thrive under pressure in a fast-paced, high-profile environment.

Preferred Skills

Experience with resort management platforms and CRM systems.

Knowledge of the Puerto Rican tourism industry and a history

Physical Requirements

The position may occasionally require long working hours, including evenings, weekends, or holidays, depending on the needs of the business or specific tasks at hand.

The role involves occasional physical activity, including the ability to lift, pull, push, or carry up to 25 pounds.

Full-time