Copy of Sales & Service Coordinator

Job Description

Description:

Job Title: Sales Coordinator

Job Description:

We are seeking a motivated and detail-oriented Sales Coordinator to join our dynamic sales team. The ideal candidate will play a crucial role in supporting the sales department by coordinating sales activities, managing customer relationships, and ensuring smooth communication between various teams.

Key Responsibilities:

Assist the sales team in daily operations and administrative tasks

Coordinate sales activities and schedules to ensure timely follow-up with clients

Maintain and update customer databases and sales records

Prepare sales reports and presentations for management review

Communicate effectively with clients to address inquiries and provide support

Collaborate with marketing and product teams to align sales strategies

Assist in the preparation of sales proposals and contracts

Monitor sales performance metrics and provide insights for improvement

Answer Incoming Phone Calls and Qualify Inquiries. Take all phone leads as well as email leads. Create all leads in Envision and assign them to the correct sales manager.

Manage Group Room Blocks, cut-off dates, block clean-up, and group pick-up.

Input Group Rooming Lists and Reservation Changes.

Manage Electronic Reader Boards. Create slides with all event information and upload them to the website.

Manage the Turnover process for new events. Create PM accounts, make sure deposit traces and revenue are forecasted by managers, scan and create the electronic file, and forward to accounting.

Create Sales & Catering kits and restock the supply area as appropriate.

Check the office supplies and order supplies when necessary.

Prepare Welcome Cards and amenities for VIPs.

Send No-Show emails and an 18-day Resume list to all managers.

Run all reports for EO & Resume meetings, for billing meetings, and EO & Resume meetings.

Manage ECC. (Event Concierge Console) Add Meeting Manager and Client.

Assist managers with amenities and administrative tasks such as breakfast vouchers, cutting menus, making pre-content cards, printing, etc.

Create EOs for all internal events or meetings.

Meet with the front desk manager weekly to go over Resumes, group information.

Organize the file cabinet for all files for bookings.

Input all group Rooming lists, set up routing, build packages in Opera, and create booking links.

Planning manager for all courtesy blocks: Input traces in Envision, send intro emails, send estimates, send payment links, collect payment for rooms, create resumes, and send group invoices.

Coordinate with the Group contact and keep communication for any changes made to groups, group updates, special requests, etc., until the event is over.

Assist sales managers with all reservation changes.

Run Group pick-up meeting.

Make sure all suites for VIPS are booked in advance.

Requirements:

Skills and Qualifications:

- Bachelor’s degree in business administration, Marketing, or a related field

- Proven experience of minimum 1 year in a sales support or coordination role

- Experience as a front desk agent is a plus

- Strong organizational and multitasking skills

- Excellent verbal and written communication abilities

- Proficiency in Microsoft Office Suite and CRM software

- Ability to work collaboratively in a team-oriented environment

- Detail-oriented with a strong focus on accuracy and efficiency

- Problem-solving skills and a proactive approach to challenges

We offer a supportive work environment and opportunities for professional growth. If you are passionate about sales and eager to contribute to a successful team, we encourage you to apply.

Full-time