Customer Success Manager

Full-time, Remote Position in DFW

Our service team is looking for a client project manager to support our rapidly growing software training business.

About SVI

SVI is a U.S. based talent solutions and EdTech company that has supported the learning, education, and training needs of many of the world’s most admired companies and institutions. We create innovative learning experiences through our services, our curriculum and media solutions, and our best-in-class software.

SVI’s flagship product, Learner Mobile is an award-winning next generation continuous learning platform that serves the needs and desires of the modern learner, giving them on-demand content that helps them perform at their best. The 36 Dollar 360 is the industry’s lowest-priced, easiest to use, and most broadly deployable 360 assessment solution available.

What We’re Looking For

We’re looking for a client success manager to support our clients, manage the Learner Mobile software integration process, create and manage project plans, and coordinate with our creative team as they create custom training programs and courses for organizations.

The responsibilities of this role include:

Partner with clients to kick-off, plan, and manage their implementation or training development projects

Coordinate client interactions and meetings based on implementation or project need

Build and manage detailed project plans across clients

Coordinate with the SVI solutions team to kick-off and manage the success of implementation and training projects

Create custom reports based on client need

Ensure that timelines and success metrics are being met for our clients

Supporting the Director of Services in various client administration tasks

Job Specifics

SVIers are self-driven problem solvers. We are good at figuring things out quickly, making smart decisions, and working effectively with our team and our clients' teams. Our team members are also customer-centric, often going above and beyond to support the success of our customers and their needs. A client project manager at SVI will have the opportunity to serve our clients and grow their career. We are looking for someone who:

Holds a bachelor’s degree

Has 3+ years of service or business experience

Ability to interact directly with clients with expertise and professionalism

Proficient in project management methodologies, tools, and technologies.

Is detail-oriented and deadline driven

Is tech and software savvy

Proactive and solution-oriented mindset

Ability to adapt to the dynamic nature of SVI's diverse client base.

Is devoted to learning about our clients and their businesses

Excellent communication and presentation skills

Training development experience is a plus

Location and Travel

This role will require occasional meetings at client locations and some travel for team and client meetings. SVI has office locations in Lewisville, TX and Springdale, AR. We'd like our team member to primarily be onsite at the office; however, we have a very flexibe work environment for times that work from home is needed.