customer service rep

Job Description

Benefits:

Bonus based on performance

Competitive salary

Flexible schedule

EDIT BEFORE POSTING

Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey.

This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move youve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer: Owner MUST customize. Below are samples only

Competitive pay ranging from $XX-$XX per hour

Health insurance

Aflac

Vacation

Performance bonuses

Cell phone reimbursement

Company credit card

Flexible scheduling

Advancement and growth opportunities

Regular pay reviews

Plus more!Job Responsibilities

As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include: Owner MUST customize. Below are samples only

Respond to job leads in a timely manner

Coordinating the schedule and material ordering for multiple craftsmen and projects

Utilizing our dispatching & schedule management software

Returning customers calls as needed and following up with past customers

Performing paperwork and filing duties

Assist in solving operational logistics to ensure a smooth customer journeyJob Requirements

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include: Owner MUST customize. Below are samples only

High school diploma or GED

3-5 years of administrative assistant/scheduling experience

Comfortable with sales

Adaptive to technology

Strong customer service skills

Excellent office management skills

Solid typing skills; ten-key skills, a plus

Great multitasking and prioritization skills

Exceptional communication skills

Sales and/or Marketing a basic understanding of sales and marketing and the differences between the two, a plus

QuickBooks Online or other accounting knowledge, a plus

Customer-facing experience, a plus

ServiceTitan experience is a major plusBuild fun and rewarding career with an industry leader!

Part-time