Castle Cafe Team Member

Job Description

JOB DESCRIPTION

Job Title: Castle Cafe Team Member

Department: 06/Food

Type of Position: Full-time Status: Non-Exempt Hours: Varies

Job Summary:

Cafe Team members are responsible for delivering excellent customer service, preparing and serving food/beverages and maintaining a clean, organized environment. Team members will also be responsible for adhering to safety and hygiene protocols to ensure a safe experience for visitors and staff.

Benefits:

Tips earned will vary by shift worked

401(k) plan

EAP

Birthday Pay

Scholarship Opportunities

Free Admission to Local Attractions

Flexible Scheduling

Team Member Events

Free Wellness Screenings

Responsibilities and Duties:

Must be available to work in and perform all roles as needed, including Castle Café and seasonal carts.

Must maintain professionalism and courtesy while interacting with guests and team members.

Must be able to comfortably interact with guests and deliver quality service based on Ruby Falls' Core Values.

Must be available to train new team members with the point-of-sale system, opening and closing procedures, food safety and sanitation procedures.

Demonstrates effective leadership through training and communicating with all team members.

Demonstrates fairness, consistency, and confidentiality with all team members and works well with limited supervision.

Ability to initiate open, clear communication with team members as well as managers.

Ability to enforce food safety and sanitation.

Assists in receiving and stocking food and beverage deliveries.

Assists in keeping the stock and storage areas organized and clean.

Ensures appropriate sanitization and cleanliness of all equipment including utensils, dishes, tables, and chairs.

Ensure food temperatures are monitored.

Ability to reliably meet required work schedule and adhere to company attendance policies.

Ensure policies and alcohol laws are being followed as needed.

Must maintain uniform compliance.

Other duties as needed or assigned.

Physical Requirements:

Ability to sit, stand, walk, climb, stoop, and balance.

Ability to lift, grab, press, and push to perform essential duties.

Lift and carry up to 50 pounds.

Educational and Other Requirements:

ServSafe Certification and Server Permit upon hire, as required.

Must have basic computer skills, knowledge of Point-of-Sale systems.

Must be available to work a flexible schedule including evenings, weekends, holidays, and peak seasons.

Ability to input and access data in computer, to perform assigned duties with attention to detail and accuracy.

Ability to understand guest inquires and provide accurate responses.

Ability to count, give correct change, keep cash bags and drawers organized.

Ability to multi-task in a fast-paced environment.

Must be able to effectively work with team members to solve problems as they arise.

Full-time