Patient Services Representative/Medical Assistant

Job Description

Description:

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.

ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

How you will make an impact as a Patient Services Representative:

The Patient Services Representative is the face of ADVENT and interacts with patients at various stages of their treatment journey

Greet patients and accurately checks patients into EHR using established patient registration check-in protocols

Order Sleep Study device utilizing system

Upload sleep study reports into system

Review of future clinic schedule to ensure insurance and necessary patient documentation is within the patient chart

Schedule patient appointments

Answer call center calls to provide overflow coverage as necessary

Owns opening of clinic and closing of clinic per established guidelines

Responsible for ensuring documentation is appropriately completed, patient payment is received per insurance and works with clinic team members to maintain daily schedule

Order medical supplies and pharmaceuticals as needed, per established protocol

Crosstrain as a Medical Assistant (certification not required)

What we’re looking for in a Patient Services Representative:

Prior medical experience preferred

Proven ability to independently apply best practices in time management

Proven ability to multitask in a fast paced environment

Prior experience and/or desire to work in a role held accountable to quality performance metrics

Strong customer service focus

Solid technology skills including Outlook, Word, Excel, Electronic Health Records

Great attention-to-detail and accuracy in work

Solution oriented problem solver

Strong work ethic, commitment to teamwork, positive attitude/willingness to get the job done

Ability to work in our Green Bay Clinic and help in nearby clinics if needed

Why you should choose ADVENT:

Culture that embraces being kind, is solutions minded, and encourages you to ask questions

16+ days of PTO (prorated your first year based on start date) & holiday pay

Medical, dental, and vision insurance with generous employer paid HRA account

401k contribution

Convenient Monday-Friday schedule – enjoy weekends for yourself!

ADVENT Careers PageRequirements:

Full-time