Director of Banquet Operations

Castaway Burbank is an award-winning restaurant and special event destination renowned for its sweeping views of Los Angeles and its commitment to delivering a unique dining experience where everyone feels like a star and every seat is magic.

Within Castaway, guests can discover The Green Room, an exclusive speakeasy-style cocktail lounge offering a seductive atmosphere with cinematic-themed cocktails and elevated food. The Green Room provides an immersive, intimate experience, perfect for those seeking an unforgettable night out.

Castaway has been featured in the prestigious "Top 100 Independents" list by Restaurant Magazine, generating an impressive $27MM in sales volume, and was named Best Steakhouse, Scenic Views, and Most Booked by OpenTable in 2024.

Our exceptional, seasonally inspired menu tells a story with every bite, featuring premium steaks & chops, an exquisite raw bar, bold shareable options, and more. We pride ourselves on our show-stopping service and cinematic flair - both in the dining room and at the hundreds of special events we host each year.

From lavish weddings and social events to corporate events and private celebrations, Castaway is a top choice for those seeking unforgettable experiences in a breathtaking setting. With multiple event spaces, panoramic views, and a dedicated event team, we've become one of Southern California's premier event venues.

We're always looking for talented professionals to take our hospitality to new heights - come be a part of the magic.

Position Overview:

Castaway Burbank, a premier dining and events destination, is seeking an experienced and passionate Director of Banquet Operations (Director of Special Event Ops) to join our team. This position is responsible for overseeing all aspects of our private events (banquets) operations, ensuring that every occasion runs smoothly and exceeds guest expectations. From intimate gatherings to large corporate events, the Director will ensure that the highest standards of service and quality are upheld.

Competitive Benefits:

Industry leading compensation + bonus program

Comprehensive Health Plans that include, a variety of medical and dental plans, employer contribution HAS for yourself and dependents.

Variety of Supplemental Benefit Plans for life's unknowns

401k with annual employer match after 12 months (ER match 25% of the first 5% contribution)

Employer paid life Insurance throughout the length of employment

Monthly Reward Dollars to use at various company locations.

Paid vacation starting at 2 weeks per year

Paid/Floating holidays for 5 major holidays

24 hours paid Sick Time renewed yearly

Education Assistance Program (EdAP) for hospitality related education growth

Employee Assistance Program (EAP) to assist with work life balance

Management Referral Program with a $4,000 payout for qualifying management positions

Key Responsibilities

Lead and manage the operations and execution of special events, including weddings, corporate functions, and private parties.

Collaborate with the sales, culinary, and operations teams to ensure seamless event execution.

Develop and maintain relationships with clients, vendors, and staff to ensure event success and repeat business.

Ensure that all events meet financial goals and maintain profitability.

Oversee event logistics, including staffing, timelines, and equipment needs.

Maintain high standards of service and guest satisfaction throughout all events.

Monitor event operations to comply with health, safety, and service standards.

Analyze event performance and provide recommendations for continuous improvement.

Manage and mentor the special event operations team, providing leadership and fostering a positive work environment.

Qualifications:

Minimum 3 years' experience in a director-level role in a high-volume, upscale hospitality venue doing a minimum of 6MM annually in private events.

6 years' progressive experience in Banquet Operations in a management-level role in an upscale event setting

Strong leadership and organizational skills.

Ability to handle multiple events simultaneously while ensuring attention to detail.

Excellent communication and client relationship skills.

Strong problem-solving abilities and the capability to work under pressure.

Knowledge of food and beverage operations is a plus.

Flexibility to work nights, weekends, and holidays as needed.

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

Specialty Restaurants Corporation maintains a drug free workplace. All job offers are contingent upon successfully passing pre-employment background check.