Program Manager

Role: Project Manager

Location: Washington, DC (Hybrid - Onsite 2-3 days per week)

Clearance Requirement: Secret Clearance (Top Secret/SCI preferred)

Summary:

The Project Manager will oversee a .NET and SharePoint-based knowledge management application, which plays a crucial role in supporting document workflows and communications within the Department of State's Executive Secretariat. This role requires outstanding customer engagement skills, a keen awareness of organizational dynamics, and the ability to manage key tasks and interactions effectively.

Key Responsibilities:

Lead and support the management and operation of a knowledge management application, ensuring efficient document workflows and seamless user experiences.

Serve as the primary point of contact for senior leadership, providing briefings and updates to executives within the Department of State.

Deliver high-quality customer service with a personalized approach, ensuring that customer needs are met efficiently.

Foster communication and collaboration across teams and with external stakeholders, including the Executive Secretariat and other related offices.

Drive project goals and timelines while maintaining adaptability to accommodate shifting priorities and demands.

Facilitate positive interoffice interactions and productive relationships across diverse teams.

Provide technical support and escalate critical issues as necessary to maintain system performance.

Guide ongoing improvements to enhance results and align with customer expectations. Qualifications:

Demonstrated experience managing high-visibility projects with complex stakeholder needs, particularly within federal agencies or government settings.

Strong customer service skills, with the ability to build positive working relationships and resolve challenging situations effectively.

Excellent verbal and written communication skills, capable of engaging senior executives and conveying complex information clearly.

Proven experience in IT project management, with expertise in .NET and SharePoint applications being highly desirable.

Ability to perform effectively in a dynamic work environment and adapt to evolving requirements.

Experience with all phases of project lifecycle management, from initiation to completion.

Familiarity with Department of State operations or equivalent federal settings is a plus. Working Conditions:

Hybrid work model, requiring onsite engagement in Washington, DC, 2-3 days per week, with remote work flexibility for the remaining days.

Occasional work during government closures or special events may be necessary.

EEO Statement:

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Skills & Requirements Qualifications

At we understand the importance of secure and reliable IT solutions. To this end, our stellar track record highlights our consistent delivery of cost-effective, strongly-secure, and highly-integrated IT solutions that exceed customers' expectations and enhance the Government's technology landscape. We invite you to join our dynamic organization serving federal and corporate clients. Improvix Technologies offers competitive salaries and a comprehensive benefits package to provide our employees with financial and health protection and advantages they deserve. Our benefits include 401K matching, life insurance, up to four weeks of paid annual leave, transit and training compensation, health, dental and vision benefits.

Improvix Technologies, Inc.is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability status or any other class protected by law. U.S. Citizenship is required for most positions.