Associate Principal - Package Implementation

Job Title: ServiceNow FSO Technical lead

Location: Hartford, CT (Hybrid)

Technical Skills Primary

Hands on experience in implementing ITSM FSO CSM

Client and Server APIs i e GlideDialogWindow GlideForm GlideAggregate GlideRecord etc

Validate requirements and highlight discrepancies

Design solution and suggest technical best practices

Provide domain architecture and the technical aspects of the project

End to end guidance and review of FSO Implementation customization in ServiceNow

Participate in requirement gathering meetings and provide inputs to the developers based on the requirements

Technical Skills Secondary Nice to have NOT MANDATORY

Ensure information is accurate and feasible Soft Skills

As this is an onsite role must have strong written and oral communication skills

Insurance Domain Knowledge

Strong ability to work with client stakeholders

Requirement Review and Work Effort Estimation Certifications

ServiceNow Administration certification

ServiceNow Implementation Specialist Certification FSO ITSM various tracks

ServiceNow Master Architect Certification optional