Remote Customer Service Representative

We are seeking a friendly, reliable, and detail-oriented Customer Service Representative to join our team remotely. You will be the first point of contact for customers, responsible for delivering excellent service, resolving issues, and ensuring a smooth customer experience across various communication channels.

Responsibilities:

Respond to customer inquiries via phone, email, live chat, and/or social media in a timely and professional manner

Provide accurate information about products, services, policies, and procedures

Troubleshoot and resolve customer issues with empathy and efficiency

Document customer interactions in the CRM system

Collaborate with internal departments to resolve complex issues

Meet or exceed performance metrics, including response time and customer satisfaction