Service Advisor

Job Description

Diehl Automotive is growing and expanding! We are looking for an experienced Automotive Service Advisor at our Kia Hermitage location. Customer service, data entry, writing estimates, and working as a team with the technicians and other advisors will be primary the responsibilities. Prior experience is preferred but willing to train the right candidate.

As a Service Advisor you will:

Greet customers in a timely and friendly manner

Obtain accurate information regarding the customers vehicle, documenting any and all concerns to the repair order

Advise customers on the maintenance intervals according manufactures specifications

Provide customers with a complete and accurate estimate for labor and parts

Provide customers with a detailed breakdown of all charges for the services performed to their vehicle

Obtain prior authorization from the customer or warranty company of repairs that need to be completed

Handle telephone inquiries regarding customer concerns, appointments, and follow up with customers on work in progress

Verify manufacturer and extended warranty coverage

Job Type: Full-time

Pay: DEPENDS ON LOCATION OF DIEHL STORE

Experience:

Customer Service: 2 years (Preferred)

Tekion DMS experience (preferred)

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Retirement plan

Vision insurance

We offer competitive wages and embrace a “promote within” philosophy

Qualifications:

Clean driving record

Time management skills

Commitment to 100% customer satisfaction

Have basic computer skills to include typing and Microsoft Excel

Be organized, professional and courteous

Full-time