Customer Service Representative

Pay Rate: $22.12/hr

Contract-to-Hire

Remote with 1 day on-site a quarter

Summary:

Our client's team is growing and they're seeking a Customer Associate to support the Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business. As an Operations Associate contractor, your impact will be immediately felt by our customers as you assist with reviewing loan applications and directly interact with customers each and every day by phone or through email correspondence.

How you'll make an impact

Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents. Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guide customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience. Build trust and cultivate borrower, investor, and colleague relationships. Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team.

Requirements:

-1-2 years of experience in a similar type of role

-Excellent verbal and written communication skills

-Strong analytical and problem-solving abilities

-Passion for high-quality customer service

Permanent