Collector

Position Summary:This position is responsible for the daily functions related to the collecting of customer loan installments. Specific duties may include contacting customers and customer references, preparing collection notices, processing repossessions and legal administration. This individual is responsible for performing miscellaneous duties related to branch collections and administration. This individual will perform all duties in accordance with NSA policies and procedures and all state and federal regulations.

Essential Duties (including, but not limited to):

Collections

Maintain monthly potential delinquencies under 19%

Maintain monthly 30+ delinquencies under 0.5%

Maintain Repo percentage under 1%

Perform & maintain record of daily collection calls

Reset collection ques

Request, print & mail collection notices

Assign accounts out for repossession

Process & Advertise repossessions

Upload Repossessions to E-Oscar

Process Bankruptcies

Process NSF verifications, collections & notifications

Perform skip tracing

Prepare court documentation & attend court

GPS procedures & documentation

GPS tracking

Acquire current insurance for repossession vendors

Accurately notate accounts General Office

Answer, screen and relay incoming and outgoing telephone calls in a pleasant, courteous manner

Effectively communicate in formal and informal situations, conveying thoughts clearly and sharing complete and accurate information in a professional and respectful manner

Check email/voicemail, respond or forward communication as applicable

Perform File Maintenance

Add new documentation to files as needed in various filing systems (electronic and hard copy-file cabinets), and create new file folders as necessary

Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements

Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order

Maintain cleanliness and organization in work space and common areas

Perform general office duties such as typing, operating office machines, and sorting and distributing incoming mail

Perform various Company errands as needed (for example: post office, deposit delivery)

Prepare list of needed office and contract supplies (sales, consumer, warranty, GAP, Life/A&H, CPP; send to Home Office) Non-Essential Duties (including, but not limited to):

Other duties as requested/assigned Skills and qualifications

Minimum of one year in an office setting or completed degree in higher education

Professional experience in field of customer service

Possess excellent verbal and written communication skills; ability to communicate effectively with others

Possess excellent interpersonal and customer interaction skills

Ability to manage multiple tasks with competing priorities

Familiar with a variety of the field's concepts, practices, and procedures.

Demonstrate good leadership and diplomacy skills

Team player, willingness to and be adaptable in challenging situations

Ability to demonstrate competent computer skills.

Bilingual communications (if fluent in other than English languages)