Vice President Learner Success and Retention

Job no: 494314

Work type: Administrative (Full Time)

Location: Indianapolis, IN

Categories: Executive

Job Title: Vice President Learner Success and Retention

Reporting Relationship: Chancellor, IWU-National & Global

Unit: National & Global

Department: N&G Administrative Services-NGBL

Campus Location: Indianapolis Ed Center North, Indianapolis, INSummary of Position: The Vice President for Learner Success and Retention will oversee the offices of learner success (advising), workforce engagement (career services and career mobile lab), student engagement (military, spiritual life, student success & engagement), and the administration of the SIP retention-focused grant (data & interventions) for IWU National and Global. The Vice President establishes a climate reflective of the values and practices of Indiana Wesleyan University and develops a high-functioning team approach to collaboratively and innovatively improve the retention and employability of N&G students. Building and maintaining a strong student-oriented culture within National and Global will be central to this position's work. The VPLS&R will develop and utilize a robust data strategy and infuse Ai and other technological advances to create a model retention program for online students. The VPLS will create a division that thinks creatively and executes with precision and speed for the purpose of creating a climate of belonging and care for all students.

As a member of the Chancellor's Leadership Council, the VP for Learner Succes and Retention stays abreast of the latest trends facing higher education, online learner retention, and workforce development that directly impact N&G, manages the financial affairs of their assigned offices, and contributes to the strategic planning and execution efforts of the unit. Moreover, the VP will advance National and Global mission by increasing the reach and impact of IWU through developing leading retention programs.

Duties and Responsibilities

Retention

Drives the successful improvement of student retention and graduation rates

Moves the enrollment growth plan focused on students flourishing consistently and urgently forward

Works across the institution to focus collaborative efforts on improving student success

Uses data regularly to monitor progress and to improve practice

Team & Culture

Develops a high-performance team and culture that models the posture and values of N&G

Encourages innovative and creative thinking and agile execution across all sectors of N&G

Builds accountability structures within departments to ensure rapid execution toward strategic initiatives

Strategy, Data & ADI

Develops and refines, in collaboration with key leaders, the strategy for developing forward-thinking, retention initiatives grounded in the emerging AI and technology supporting online students

Deploys a robust approach to the use of emerging data and technologies

Constantly researches the best emerging AI and predictive data strategies and pilots interventions to determine effectiveness

Supervision and Talent Development

Manage, evaluates, and develops a group of approximately 40 individuals working within advising, career advancement, and student engagement

Research

Stays informed regarding recent developments in online student support and retention research

Provides direction for the research efforts that discover effective retention models and interventions

N&G Leadership

Serves on the Chancellor's Leadership Counsel, contributes to the unit's strategic planning efforts, develops and administers appropriate financial reporting, and provides N&G executive level leadership to various initiatives as they emerge

Collaborates with academic leaders to coordinate the delivery of programs and services

Serves in a consultative role and works collaboratively with enrollment management specialists to promote effective student marketing and recruitment efforts

Establishes and manages relationships internally through regular meetings and other touch points to increase efficiencies and awareness of National & Global capabilities across all departments

Other duties as assigned

SUPERVISORY RESPONSIBILITIES Supervises the following positions:

Executive Director of Learner Success

Executive Director of Career Labs and Workforce Engagement

Executive Director of Student Engagement

Director of Student Success Applications

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

An earned doctorate preferred. A masters in higher education, student development, or a related field is required

Experience

Five to seven (5-7) years of progressively more complex higher education administration and online student support experience

Required Skills

Exhibited understanding of data analytics and retention theory

Demonstrated inclination toward continuous learning, curiosity, innovation, and problem solving

Demonstrated skills in team building and collaborative leadership

Record of strong oral, written, and interpersonal communication skills

Leadership experience including responsibility for operational functions in a complex organization

Demonstrated ability to develop and efficiently manage operational budgets

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 04 Feb 2025 US Eastern Standard Time

Applications close: 25 May 2025 US Eastern Daylight Time

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