IT Support Technician - Newark, NJ

Our client is seeking an IT Support Technician to provide hands-on technical support for Windows and Apple devices in a dynamic IT environment. This role involves troubleshooting, setting up hardware, and assisting end-users directly - it is a very customer service centric role. They are looking for candidates who are eager to learn & adapt to new technologies and are experienced in customer-service focused help desk roles. You'd report directly to the Director of IT.

Key Responsibilities:

Provide Tier 1 support for Windows and Apple devices (PCs, iMacs, MacBooks, iPads, iPhones)

Set up, configure, and troubleshoot desktops, laptops, tablets, and mobile devices

Assist with device deployments: unboxing, installation, cable management, network testing

Support peripheral devices (printers, scanners, badge tap devices, Smart TVs, video conferencing)

Troubleshoot and resolve basic hardware and software issues; escalate complex problems

Maintain IT asset tracking and records for device assignments

Work directly with end users to ensure smooth IT operations

Help keep IT equipment and workstations clean using proper tools (e.g., HEPA vacuums)

Qualifications:

Minimum 2-3 years experience in a desktop support, IT field services, or help desk role

Experience in Apple (macOS, iOS) and Windows; enterprise IT is a plus

Willingness to learn and expand IT skills

Strong communication and customer service skills

Ability to follow procedures, work independently, and collaborate in a fast-paced environment

CompaTIA A+ preferred