Customer Success Manager

Dwyer Marble and Stone Supply is an excellent place to start or advance your careers. If you're looking for a company that develops their people from within the organization, then Dwyer Marble and Stone is the place for you.

Who You Are

You are outgoing, friendly and personable, easily building rapport with clients

You have an entrepreneurial drive and have a confident sales approach

You are a creative team member who can work with your team and other departments to reach company goals

You address any issues proactively as they arise in a professional, resourceful manner

You are proud to be an ambassador of our growing company

Qualifications

Minimum Associate Degree; BS or BA degree is preferred

Business-to-Business customer service experience preferred but not required; will train motivated candidates

Must be organized, exhibit excellent time management skills and comfortable in a fast-paced business environment

Exceptional Customer Service skills

Excellent verbal & written communication abilities as well as being an effective listener

Proficient in use of Microsoft Office programs, including Word, Excel and Outlook

Presents him/herself in a professional matter at all times

High sales aptitude, self-motivation, and willing to go the extra mile

What You Will Do

The Customer Success Manager is an inside sales role responsible for providing exceptional customer service while handling incoming sales calls, assisting clients in our branch and supporting our outside sales staff by following up on customer inquiries and processing orders. Responsibilities include but are not limited to:

Building rapport with customers while communicating inventory availability, processing orders for delivery and pickup, and using computer information systems

Assist clients on the phone, via email, and in the Branch

Assist Outside Sales Representatives with client orders, quoting and follow up.

Follow customer orders through to fulfillment; work with vendors; communicate expected delivery date; explain any deviations in service or delivery; manage delivery logistics

Develop and grow existing customer accounts by understanding customers' history and needs; educate customers about products; recommend appropriate products for projects; explain technical features

Stay current with industry and product advances

Who We Are

Family-owned and in business since 1995, Dwyer Marble & Stone is one of the largest and most respected importers and wholesale distributors of surface materials in the Midwest. We distribute the finest natural stone, quartz and porcelain slabs, tile, mosaics and pavers for the construction industry. Our products are sourced from quarries and manufacturers around the world and are used by customers in commercial and residential projects throughout North America. Our premium quality products, exceptional service and team dedication are the driving force behind our success. We are actively seeking talented and dynamic individuals to join us as part of the growing Dwyer Marble & Stone family.

Why Be Part of the Dwyer Marble & Stone Family

We are in growth mode!

Long-term career paths available

Competitive compensation packages

Comprehensive benefits package including BC/BS medical & dental coverage, Disability and Life insurance

401K program with company contribution

Vacation and paid holidays

Ongoing employee training

We are a close team of dedicated professionals who love to acknowledge great team work and excellent customer service.

Full-Time Position

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee discount

Paid time off

Shift:

8 hour shift

Supplemental Pay:

Performance bonus

Education:

Associate (Required)

Ability to Relocate:

Grand Rapids, MI 49512: Relocate before starting work (Required)

Work Location: In person