General Manager (GM) Pet Care

Tailchasers, Inc. is seeking a hands-on and flexible General Manager (GM) to oversee operations across multiple pet care businesses. This leadership role involves staff supervision, facility management, customer relations, and direct operational support when needed. The GM will be expected to cover Reception and Enrichment Counselor (Technician) shifts as needed to ensure seamless service and staffing coverage.

This is a dynamic, in-person role supporting:

Barrington Pet Resort – Boarding, daycare, grooming, and pet transport

Arlington Pet Resort – Daycare and pet transport

Pet Wants – Retail sales and deliveries

Tailchasers Pet Care – Dog walking and pet sitting (administrative and field support with mileage reimbursement)

Company Culture & Values

At Tailchasers, we believe in making every moment count — for our clients, their pets, and our team. Our motto, “Chasing a better world one tail at a time,” guides our purpose and commitment to excellence.

We encourage a “Can Do!” attitude, open communication with leadership, and a genuine love for animals and the work we do. With competitive pay and a structured onboarding program, we are committed to your growth and success.

Key Responsibilities

Oversee and support daily operations across multiple service locations

Provide coverage for Reception and Enrichment shifts as needed

Manage and lead staff, ensuring high levels of accountability and professionalism

Address customer grievances with empathy and efficiency

Ensure all facilities are operating smoothly and aligned with company standards

Submit weekly productivity and performance reports

Track time and productivity using the time clock system

Complete additional operational tasks as assigned

Schedule & Availability

Varies based on staffing and operational needs

Availability required: Thanksgiving day, Christmas day, Juneteenth, July 4th, New Year's Eve & Day

Qualifications

Proven experience in leadership, management, or supervisory roles (at least 1 year of previous experience)

Background in pet care, hospitality, or customer service preferred

Ability to multitask, problem-solve, and lead by example

Strong communication and organizational skills

Reliable personal transportation and willingness to travel between work sites

Compensation & Benefits

Wage $20 - $22 based on experience

Mileage reimbursement for approved work-related travel when applicable

Medical, dental, and vision coverage after 90 days of full-time employment (30+ hours/week)

Paid time off, both sick and vacation time, available after probation period

Employee discounts on select products and services (discount amounts may vary)