Patient Access Rep- Fri-Sat-Sun to

Job Description

Description:

Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.Requirements:

Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.

Registers outpatients and prepares proper documentation for outpatient procedures where applicable.

Processes inpatient admissions and prepares proper documentation for services where applicable.

Accepts patient payments and records appropriately.

Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.

Advise patients regarding insurance coverage and estimate patient’s responsibility.

Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.

Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.

ADDITIONAL RESPONSIBILITIES:

Perform other functions as required.

KNOWLEDGE/SKILL/ABILITIES:

Basic computer knowledge

Basic medical terminology

Good typing skills

AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups.

Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

MINIMUM POSITION QUALIFICATIONS:

Education – High school diploma or equivalent.

Work Experience – Customer service experience preferred, good communication skills required.

Training – N/A

License/Certification – N/A

ENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.

Full-time