Help Desk Specialist I

Job Description

Description:

Zwicker is presently seeking a Help Desk Specialist I to join our team in Hebron, Kentucky. We are seeking a candidate with an eagerness to learn, as well as exemplary organizational and written and verbal communication skills to join our team. We seek out candidates whose diverse skills, backgrounds, and experiences enable the Zwicker team to collaboratively innovate and excel in performance. We encourage and provide lifelong learning and training opportunities for our team members, with the goal of building a strong foundation and successful future with us. We strive to promote from within, offering excellent career advancement opportunities for high achievers.

Salary range for this role is $45,000-$48,000 per year.

Responsibilities include

Deploy new employee client machines and associated peripherals

Troubleshoot and resolve IT issues, including computer, printer, and networking issues, in a timely manner

Perform Active Directory user account administration

Maintain engineering and office printers

Maintain inventory of IT hardware and manage software licenses

Provide first-level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Walk customers through problem-solving process

Follow up with customers, provide feedback and see problems through to resolution

Utilize excellent customer service skills and exceed customers' expectations

Other duties as assigned

Requirements:

Windows 10 experience

Minimum two years working in a help desk/deskside support environment

Strong technical computer skills

Excellent problem-solving and analytical skills

Positive attitude and good interpersonal skills

Strong communication skills

Ability to multitask and prioritize work activities

Ability to perform duties with minimal supervision

Advanced troubleshooting and multi-tasking skills

Strong client-facing and communication skills

Physical Qualifications

Be able to lift 25 pounds or greater

Be able to sit 90% of the work day at times

Be able to bend at the waist and be mobile when needed

Be able to read and comprehend position specific documents and correspondence

Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing

Be able to travel occasionally when needed by the most efficient means of transportation

Be able to operate a computer, phone, or equivalent device

Be able to complete a minimum of a 40-hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match. No phone calls, No agencies, EOE, drug free workplace.

Please review our Applicant Privacy Notice:

Each posted position will be active for a minimum of five (5) business days during which time all qualified and eligible employees have the ability to apply.

Full-time