Monitoring And Evaluation Technician

For this position, we will consider candidates holding certifications such as CCT, CRAT, or RN. If you have previously submitted candidates who completed an interview but did not pass the assessment, please re-evaluate and resubmit them if they possess one of the certifications. There is an alternative role that shares many of the same responsibilities as the technician position; therefore, the billing rate and required skill set will remain unchanged. Candidates will undergo the assessment for this new role, but the grading criteria will be less stringent. If their skills and assessment results qualify them for the technician role, we will offer them that position. Conversely, if they do not perform well on the assessment, we will propose a slightly different role that demands a lower degree of the same skills.

• Receives ECG transmissions in the cardiac outpatient telemetry service center, provides technical analysis of ECG data, generates

reports to the physician, and communicates to the patient and physician as necessary.

Essential Duties/**

• Stay up-to-date on developing clinical knowledge, specifically ECG rhythm interpretation

• Review ECG recordings and related algorithm findings for clinical accuracy/completeness and evaluate ECG for notification criteria

and document actions

• Notify Monitoring Technician Level II in communicating ECG abnormalities according to physician notification protocol

• Ensure quality assurance of readings and reports that will be delivered to physicians

• Assist in facilitating activation of EMS

• Answer incoming calls from patients sending recordings using the WE CARE approach

• Follow all company and departmental policies and procedures

• Perform other duties and responsibilities as assigned

Education and Experience *

• High School Diploma or General Educational Development (GED)

• Relevant Work 6 months related experience

• Licenses Active CRAT/CCT certification or RN or Paramedic/EMT with current ACLS

Required Knowledge, Skills, and **

• Knowledge/Abilities –Technical ** Proficiency using a computer and Microsoft Office (Word, Excel, and Outlook); comfortable

using telephone and computer to perform job responsibilities; knowledge of medical terminology specific to cardiac/cardiology

• Communication Skills (Verbal/Written): Strong verbal and written communication skills; ability to thrive in a fast-paced call center

environment

• Management/Leadership N/A

• Customer **

o Demonstrate strong customer service and interpersonal skills; positive attitude and team player

o WECARE – BioTelemetry based customer centric program

• ** Strong attention to detail and high level of accuracy; ability to identify problems, collect data, establish facts, and draw valid