Assessment & Reconnection Worker women only

Do you have a passion for working with people and the ability to empathise with others?

The West London Women’s Service is a specialist gender and trauma informed Assessment Hub for women with complex needs who are at risk of, or have experienced domestic abuse, violence against women and girls (VAWG); and have multiple disadvantages.

We have a great opportunity for someone interested in working as part of an innovate women’s only service in an Assessment and Reconnection role and becoming part of this exciting team achieving positive outcomes to support women in their recovery and move on journey.

In this role you will:

Be part of a busy team environment working closely with women new to, or at risk of rough sleeping.

Provide a personalised case management support to clients, turning assessment recommendations into practical action plans which fully involves the client.

Build and maintain effective relationships to support clients throughout their recovery.

Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation.

Work on a weekly rota including early, mid and late shifts (some evening and weekend work may be required).

About you

To thrive in this role you will be experienced in managing complex and difficult situations in relations to people.

You will also have;

Good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations

Great communication skills, with the ability to network and build effective relationships with a variety people and services.

Understanding of the issues involved in providing support to women with complex support needs including mental and physical health needs, substance dependency and who may be on low income.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

*For genuine occupational requirement reasons we are looking to appoint a woman only for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10am on 28 May 2025

Interview and assessments on: w/c 10 June 2025

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.

Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.

A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.

Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.

In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

Want to find out more? Click here to visit our Equality, Diversity & Inclusion page.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

Agile working model for suitable roles.

Supportive flexitime and toil arrangements.

28 days annual leave rising to 31 after five years’ service.

Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.

Financial wellbeing platform offering loans, advances and saving options.

Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.

Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.

Cycle to Work scheme and interest free season ticket loans.

Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more? Click here to visit our Work For Us page.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.

Steps into Management programme to support colleague progression.

Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

Documents