Oracle Support Analyst II

Description

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

WM is seeking an experienced individual with functional aspects of Oracle Cloud ERP and Blackline to provide services at our downtown Houston, TX office. This individual contributor administers, analyzes, and/or supports production operations for Oracle Cloud (primary: General Ledger, FAH, and Lease Accounting, secondary: Asset Management, Project Costing, and Accounts Payable modules) and integration assistance with numerous boundary systems. The individual is responsible for combining functional expertise with accounting and business acumen to conduct business process and requirements analyses, solution assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with WM business strategy. Bachelor's Degree, or equivalent experience, in Finance/Accounting or similar area of study, and two to five years of previous experience. Further, the individual will identify, document and manage business requirements, specifications, business process changes, and recommendations related to the proposed solution via industry standards analysis techniques such as data flow modeling, workflow analysis, functional decomposition analysis, use cases, and user stories.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Support Financial systems including custom integrations (e.g., real-time, middleware, inbound and outbound) and develop or update existing BI/OTBI Reports in Oracle Cloud ERP

Analyzes impact of configuration from foundational structures to extensions to downstream systems and integrations.

Collaborate and work closely with the onshore/offshore and middleware teams

Ensures data integrity and governance by supporting large/complex data imports and extracts and validating accuracy through reporting and queries. Supports the development and maintenance of integrations/file transfers.

Provides analysis and consultation on the implementation of new software application products or new modules in existing applications.

Executes unit, integration, and acceptance testing. May support functional team with required screen shots and system steps for testing and change management.

Act as subject matter experts and as Finance functional owners for Oracle Cloud ERP. Keep up to date on application functionality, training, and releases.

Hands on configuration of application(s), evaluating impact and supporting releases, patches, upgrades, and enhancements.

Support Oracle Cloud General Ledger, FAH, Lease Accounting modules

Reviews open cases/issues and troubleshoots or assigns to other team members for resolution. Coordinates with vendor regarding required support by opening tickets, escalating and following up as required.

Ensures the development of complex information systems or revisions to existing system logic to meet business requirements and objectives

III. Supervisory Responsibilities

No supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: Bachelor’s Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.

Experience: Two (2) years of previous experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

Hands on configuration of application(s), and supporting releases, patches, upgrades and/or enhancements.

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

Required to exert physical effort in handling objects less than 30 pounds rarely;

Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

Normal setting for this job is: office setting.

Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team.

Benefits

At WM each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.