DATA ANALYTICS MANAGER

Executive Service

DATA ANALYTICS MANAGER

Department of Correction

Planning Division

Nashville, TN

Salary: $7,384 - $11,817/month

Closing Date: 05/19/2025

Background Check:

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Who we are and what we do:

The Tennessee Department of Correction operates and oversees 14 adult prisons across the state, housing some 21,000 offenders. In the community, TDOC supervises 79,000 offenders on probation, parole, or community corrections. The department operates 44 probation/parole offices in 13 districts across the state. The Tennessee Department of Correction operates safe and secure prisons and provides effective community supervision in order to enhance public safety.

How you make a difference in this role:

Divisional staff have different areas of expertise. The Data and Analytics Manager will become the agency expert on data available in the OMS system as well as the advantages and disadvantages of different, but similar, data points for various data applications. This person will understand the different shades of meaning created by choosing one data point over another and be able to advise divisions on the choices that best meet their needs. They will meet with customers to identify new reporting needs and construct new ad hoc and/or automated reporting queries based on customer parameters. This may include creating screens for other agency divisions to conduct regular, limited queries to assist their work.

Job Overview:

The Data and Analytics Manager is part of TDOCs Research and Planning Division team. Our division uses and interacts with a complex Offender Management System (OMS), containing all data on offenders, including their backgrounds, charges, sentences, location and movements, program participation, records of staff interaction and any other information known to TDOC. Our division has three major responsibilities: extracting and using OMS data to create regular public-facing reports on TDOC facilities and offenders under TDOC jurisdiction, as well as more ad hoc public reports answering public data requests or stakeholder inquiries; working with other divisions to create internal data reports to meet their needs, improve their processes and/or inform their policy decisions; and conducting, participating in, serving as a liaison for and/or overseeing any research on TDOC programs, prison staff and/or population. The Data and Analytics Manager will assist in the transfer to a new OMS and will maintain an ongoing relationship with the new OMS vendor to ensure agency divisions receive necessary data from the new system timely and in a usable format, understanding that one goal of the new OMS system is to allow less tech-savvy divisions to easily access the data they need. They will utilize complex statistical software applications for queries and analytics in SQL and possibly other languages to compile data and present it in an understandable and usable way. The agency anticipates these responsibilities may require additional staff going forward. The Data and Analytics Manager will participate in identifying these needs and in training and possibly supervising new data analytics staff. The Data and Analytics Manager will participate in any internal program or process research/studies requiring advanced data procedures, statistical methods and analysis.

Key Responsibilities:

Serve as the primary point of access for data extracts from agency OMS.

Update existing legacy SAS programs used to query the OMS to SQL, ensuring they continue to produce the same data and/or advising on the best data parameters for those reports going forward.

Actively participate in transition to a new OMS, working closely with STS and the OMS vendor to identify and fashion solutions for data issues that may arise in data migration.

Communicate with stakeholders to clarify and refine requests for analytic reports or services.

Compile and analyze data to provide answers to user requests. Write advanced SQL queries to extract data and use statistical software to manipulate and analyze data to solve specific questions or create meaningful reports at a high difficulty level.

Participate in the study of various correctional policies and procedures which have significant impact on the state government, applying complex statistical techniques and analysis as needed to form recommendations.

Communicate methodology and findings to stakeholders in clear and understandable language, making complex technical details accessible to non-data-trained individuals.

Develop and maintain complex dashboards. Give informal or formal verbal reports of findings

Minimum Qualifications:

A bachelor's degree in a quantitative or related discipline and at least two years of relevant professional work experience

OR

A master's degree in quantitative or related discipline.

Desirable qualifications:

A master's degree in a quantitative discipline is preferred. At least four years' experience working in in data analytics using large, complex data systems.

Advanced knowledge of statistical theory and extensive applied experience with statistical analysis are essential.

Expert-level knowledge of statistical programming languages is essential, with the ability to use statistical programs (like SAS, Python and/or R) for analytics as an additional asset.

Considerable experience with databases is necessary, including advanced understanding and utilization of SQL for database querying.

Advanced experience with one or more data visualization platforms such as Tableau or Microsoft PowerBI is desirable.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.