Quality Assurance Damage Coordinator Team member

Your Impact

The Supply Chain Quality Assurance Damage Coordinator Team Member is primarily responsible for supporting operations. This role is responsible for store replenishment, auditing, customer fulfillment, research, load planning, allocation, and delivery management. This role is the Warehouse Management System (WMS) technical lead. The Supply Chain QA Damage Coordinator Team Member ensures the correct quantity and quality of product gets to the customer by monitoring the products and the accuracy of the facility’s processes. In addition, this role creates and monitors the facility shrink budget, cataloging gains and losses. This role also organizes an inventory cycle count bi-annually for the facility. The Supply Chain Quality Assurance Team Member is responsible for other duties as assigned by the operations leadership team.

Shift - Monday - Friday 6am - 2:30pm or 7am - 3:30pm or 8am - 4:30pm

Essential Functions:

•Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures

•Ensures products meet the highest standards of quality and customer expectations met, if not exceeded

•Researches and resolves inventory discrepancies

•Researches and resolves cancelled picks, picks on hold, and other applicable duties

•Research and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor

•Communicates compliance issues to FFC Operations Support Supervisor

•Reports WMS issues impacting day-to-day operations and optimization troubleshooting and providing support to resolve issues in a timely manner

•Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor

•Conducts audits on shipments and warehouse cycle schedules

•Works closely with supervisors and associates to correct errors

•Delivers coaching and feedback to team members related to quality performance and safe behaviors

•Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary

•Performs other quality assurance job duties as assigned

Minimum Qualifications

• High School or GED General Studies

Preferred Skills/Education

• Post Secondary Education Related Field Experience in distribution center operations

• Experience with software applications such as Excel, Access or Lowe’s DMS system

• Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and

manage time

• Experience using troubleshooting processes to resolve problems

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16

million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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