Service Advisor

About the Company:

Friendly Ford - Las Vegas is a leading automotive dealership located in the heart of Las Vegas, Nevada. We strive to provide exceptional customer service and offer a wide range of new and used vehicles. Our dedicated and knowledgeable team is committed to making each customer's vehicle purchasing and ownership experience a positive one. Join our team and be a part of our success story!

Description of the Role:

Friendly Ford - Las Vegas is seeking a Service Advisor to join our dynamic team. As a Service Advisor, you will be responsible for providing exceptional customer service to our valued clients, ensuring their needs and expectations are met. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment.

Benefits:

Competitive compensation ranging from $65,000 to $120,000 per year

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Paid time off

Vision insuranceResponsibilities:

Interact with customers, both in person and via phone, to understand their automotive service requirements

Provide accurate and detailed information about services and repairs, including cost estimates and timeline

Schedule appointments and maintain a well-organized service schedule

Collaborate with technicians to ensure timely completion of service jobs

Address customer inquiries and concerns in a professional and timely manner

Build and maintain strong customer relationships to foster repeat businessRequirements:

Previous experience as a Service Advisor in the automotive industry is preferred

Ford experience preferred

High school or equivalent (Preferred)

Customer Service experience: 1 year (Preferred)

Driver's License (Required)

Must have a good driving record

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to work in a fast-paced environment and handle multiple tasks

Proficiency in computer systems and software, including CRM systems

Equal Opportunity Employer: Friendly Ford - Las Vegas is an equal opportunity employer. We value diversity and welcome applicants from all backgrounds, without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.