IT OMS Support (fluent in Mandarin)

Who We Are

Zenni Optical, the world's leading online eyewear retailer, pioneered the industry in 2003 with a mission to make prescription eyewear affordable and accessible to everyone. Based in the San Francisco Bay Area, Zenni offers adults and children the freedom to express their personal style through high-quality prescription and protective eyewear curated with a sense for fashion and an incredible selection. With over 55 million frames sold worldwide, the company has brought massive price disruption to the traditional retail model.

Zenni is proud to be the Official Eyewear of the San Francisco 49ers, the Boston Celtics, Chicago Bulls, USA Volleyball, Columbus Crew, Ghost Gaming, TSM and more. Zenni has worked with designers and tastemakers on curations and collections, including Keke Palmer, Iris Apfel, Chase Stokes and George and Claire Kittle.

With our recent EyeQLenz and VR Prescription Lenses for Meta Quest 3, we continue to innovate and serve our mission to help the world see better and live better.

Check out our Press Room for more information.

Candidate safety is important to us. Please note that all official communication will only be sent from @zennioptical.com addresses.

About the Role

We’re looking for an IT OMS Support contributor to join our onsite IT team in Ohio. In this role, you will play a critical part in supporting and maintaining our eCommerce production systems, with a primary focus on our Order Management System (OMS) and related logistics and fulfillment platforms. This is a hands-on technical role that requires strong problem-solving abilities, deep understanding of both front-end and back-end application development, and the capability to work across multiple coding languages using PHP and Java-based applications.

You will be instrumental in ensuring the smooth operation of key systems such as ACP, LMS, B2B fulfillment, and our shipping infrastructure. In addition to maintaining existing systems, you’ll help design and implement new OMS modules, support integrations, and resolve technical issues as they arise. This is a cross International role where your ability to communicate fluently in both Mandarin and English will be essential for collaboration with our global team.

This is a full-time, onsite position at our Ohio facility, where your technical expertise and dedication will directly contribute to the continued efficiency and growth of Zenni’s fulfillment operations.

Responsibilities:

Responsible for the daily maintenance of Ohio production systems, bug fixing, etc.

Development and maintenance of the OMS system (PHP)

Facilitate, design, and build OMS modules

Ensure ongoing maintenance and support for ACP, B2B fulfillment, LMS, and other related systems

Maintenance of the shipping system (Java)

Maintenance of the upper computer system for pairing devices and conveyors (Java)

Maintenance of the E-ticket systemMaintenance of the LMS-OMS interface

Other IT-related maintenance tasks as needed

Basic Qualifications:

Bilingual in Mandarin and English

Proficient in PHP development and front-end web development

Familiar with HTML, CSS, JavaScript, and other web technologies

Knowledgeable in common PHP development frameworks (e.g., ThinkPHP)

Experienced in Java fundamentals, familiar with Tomcat and JDBC programming,

Knowledgeable in PLC programming, serial port programming, as well as SSM framework and Spring Boot

Experienced in basic Linux system maintenance

Proficient in MySQL database

Proficient in Git version control

U.S. Perks & Benefits:

Annual Bonus Program

Healthcare: 100% premiums covered for medical, dental, and vision for employees (50% for dependents)

Basic Life and AD&D with option for additional voluntary coverage

Short and long term disability coverage

401k with up to 4% match

EAP and Spring Health that gives you and dependents access to free therapy and coaching

Free access for you and your family to our digital wellness platform - Wellness Coach

Generous PTO in addition to our Week of Zen - the time between Christmas and New Year’s to relax and recuperate

Fully Paid Parental Leave - 16 weeks for birthing and non-birthing parents

Family forming & fertility support and services through Maven

Annual Zenni Gift Card - to use towards our products!

Benefits

Employee Paid - Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401K & matching)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Public Holidays)

Training & Development

Dental insurance

Employee assistance program

Flexible spending account

Health savings account

Vision insurance

Free Lunch Daily

Referral program

We look forward to hearing from you!

We strive to build a diverse team of individuals with a broad range of experience and perspectives. We encourage you to apply even if you don’t feel you meet all the qualifications.