Customer Experience Associate (Hardlines)-Elmendorf AFB Main Store

As a Customer Experience Associate in Hardlines, you are responsible for ensuring an exceptional guest experience in the Hardlines departments. You will assist customers in finding what they are looking for and ensure Hardlines is stocked with the products customers want. You'll know which products will meet customer's needs and stay up to date on trends. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. You will prioritize customer needs over tasks and grow sales by maintaining merchandise, signs and labels on the sales floor.

We offer flexible scheduling, medical, dental, life and disability insurance, vacation/sick leave and a 401K plan to qualifying associates. You’ll also have access to the installation and its facilities. As well as status as an employee of the DoD.

So what can you expect as a Customer Experience Associate – Hardlines at the Exchange?

Greet every customer with eye contact and smile in your authentic way.

Acknowledge every waiting customer as soon as they arrive to the hardlines area to let them know you’ll be right with them.

Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer.

Ensure customers have an extraordinary experience while shopping.

Complete transactions accurately and efficiently while engaging customers in appropriate conversation.We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!

Vacancy Number

H-

Employment Category

Regular Part Time

Job Code

5100PB1-03 Customer Experience Associate

Grade

1

Job Tier

0

Career Area

Retail Operations

Supervisor

No

Job Qualifications

Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Job Qualifications

Able to learn and adapt to current technology needs

Able to think quickly on the spot to answer customer questions

Able to take initiative

Able to share brand knowledge Additional Qualifications/Requirements

Excellent attention to detail

Willing to cross-train and work in other areas of the store, as needed

Must possess a welcoming and helpful attitude toward customers and other team members

Excellent communication skills

Basic computer skills

Previous retail experience preferred

Salary Minimum

$15.00

Salary Maximum

$23.80

Facility Name

JBER-ELM MAIN STORE

Major Duties

Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.

Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.

Provides assistance to customers with completing price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.

Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.

Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.

Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.

Performs other duties as assigned.

Number of Positions Remaining

1

Job Expires

12-May-2025