Collections Rep

Job Title: Collector

Location: Richardson, TX

Schedule: 4 Week Project (Temporary position) Business Hours

Pay: $23-$26/hr (based on experience)

Overview:

CornerStone Staffing is seeking a dedicated Collector to join their fast-paced, goal-driven collections department. This role focuses on reducing delinquent loans and credit union losses by managing early-stage delinquent accounts and providing outstanding member service.

Key Responsibilities:

Manage a portfolio of delinquent accounts through phone, email, and mail communication

Investigate and resolve past-due payments and account discrepancies

Process refunds, account adjustments, and send compliance notifications

Collaborate with departments including Lending, Card Services, and Member Support

Assist members with questions related to loan servicing and credit union products

Maintain performance metrics including delinquency and charge-off ratios

Requirements:

High school diploma or equivalent

1 2 years of collections or call center experience preferred

Strong communication, time management, and problem-solving skills

Proficiency in Microsoft Office and online collection systems

Ability to interpret and apply internal policies and regulatory guidelines

Preferred Experience:

Previous work in a credit union or financial institution

Familiarity with accounts receivable and billing procedures

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