Inbound CSR

Contract to Hire

Inbound Customer Service Representative - South Bend

$16.00/hr

Job Description:

Accurately responds to both external and internal customer inquiries ensuring that all needs are met and handled appropriately during their initial contact.

Assist Customer Service Center Management team to evaluate the current approach to resolving client online banking, text banking, and VRU accessibility issues.

Make recommendations, based on IT training and experience, on improving current solutions and/or developing a program that will provide a consistent application of troubleshooting of technology issues.

Responsible for servicing existing and potential customers via telephone inquiries.

Ability to listen carefully, probe for additional details, and ask targeted questions to gather information.

Exceeds customer expectations through the superior, consistent delivery of products and services with the objective of enhancing customer loyalty and expanding customer relationships.

Learns and maintains a vast amount of knowledge pertaining to products, procedures, and policies. Uses knowledge to make effective recommendations to customers to resolve initial and additional needs.

Provides efficient and responsive customer service to customers by maintaining an acceptable level of productivity as measured through established metrics, which includes (but are not limited to) schedule adherence, availability, and attendance.

Effectively works individually and in a team environment.

Develops customer rapport and discovers customer needs.

Completes compliance training as required.

Understands all laws and regulations that apply to the position and complies with the requirements.

Uses various computer systems for information gathering and/or troubleshooting as needed.

Performs all other duties as assigned.

Requirements:

Minimum of 3 years of customer service experience.

Excellent verbal and written communication skills.

Proficient in using customer service software and Microsoft Office Suite.

Ability to handle difficult situations with professionalism and tact.

Strong problem-solving skills and attention to detail.

Experience in the food and beverage industry preferred.

Knowledge of CRM systems and customer service metrics.

Based on South Bend, this position is 100% in-person (not hybrid or remote.)

Specialized Staffing Solutions, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Qualifications

High School Diploma/GED required.

One (1) or more years of previous banking experience preferred.