Senior Salesforce Administrator

Job Description

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.

Over 20,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M+ customers love us because we provide a flexible way for them to make payments, and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.

Interested in learning more about how we're transforming the financing experience and joining our team?

What You'll Do

System Administration:

Configure, maintain, and optimize Salesforce to support business processes and initiatives

Develop and maintain custom objects, fields, permission sets, validation rules, lightning pages including mobile configuration, reports, dashboards etc.

Utilize your expertise in Salesforce flow to automate complex business processes and enhance user experience

Become a subject matter expert in our dependent technologies such as Five9, Geopointe, Yesware, ZoomInfo

Stay up to date with the latest updates across core Salesforce and our other existing vendors and make recommendations on which features to adopt

Support & Troubleshooting:

Serve as the first line of support for internal stakeholders across Sales, Partnerships, Marketing, Risk, Legal, and Operations

Address and resolve user issues, answer reporting questions, and ensure smooth system performance

Project Management & Process Improvement:

Lead and take ownership of Salesforce-related projects from concept through implementation

Collaborate with cross-functional teams to identify process improvements and implement innovative solutions

Training & Documentation:

Develop and deliver training sessions to ensure users are proficient in leveraging Salesforce

Maintain comprehensive documentation for system configurations and procedures.

Conduct UAT sessions with users prior to releasing net new functionality

About You

Minimum two years of experience as a Salesforce administrator

Minimum Certifications: Salesforce Admin, Platform App Builder

Experience building custom apps and objects, formula fields, flows, lightning pages, and other content of intermediate complexity

Proven ability to design and implement new processes and facilitate user adoption

Strong data management abilities, particularly in Excel

Demonstrated ability to understand and articulate complex requirements, and successfully drive projects to completion

Strong communication skills

Ability to move fast and independently in an ever-changing environment and deliver results

Bachelor's degree required

Nice to Have: Marketo experience

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Who we are & what we value:

We focus on what's most important

We set clear expectations and deliver

We embrace challenges to reach our full potential

We ask, "How can this be better?"

We move fast together

Benefits:

At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:

Comprehensive medical, dental, and vision coverage

20 PTO days + 11 paid holidays

401(k) retirement with company matching

Student Loan & Tuition Reimbursement

Commuter assistance

Parental leave (maternal + paternal)

Inclusion and Associate Engagement Programs

Full-time