Business Intelligence & Client Service AI Specialist

Job Description

Business Intelligence and Client Service AI Specialist

Title: Business Intelligence and Client Service AI Specialist

Location: Eagleview, PA

Full-time

Frontage Laboratories Inc. is an award winning, full-service, CRO/Contract Research Organization operating over 25 state-of-the-art laboratories across the US, Canada and China. Our core competencies include drug metabolism, pharmacokinetics/ pharmacodynamics (PK/PD), safety and toxicology, bioanalytical services, chemistry and manufacturing controls for drug development, and core laboratory services for clinical trials.

Roles & Responsibilities

Business Intelligence and AI Automation

Implement and support global Frontage lab business intelligence and client service database in structured or unstructured method from historic studies, market trend and client inquiries, contracts, SOW, project management etc.

Implement an AI strategy using the state of art technology to automate client inquiry response and follow up to manage complete sale cycle from inquiry, interest, leads, opportunities, quote, win/lose, sales contract to final project delivery and management.

Automate the tracking of email correspondence and document meeting/visit log

Leverage AI technology to forecast sales, revenue and profit

Develop AI tools to automate QC/QA checking at the study level to automate and improve study quality and mitigate the risks.

Leverage AI technology to enable project management tools for optimal study scheduling, lab and instrument allocation and optimization, resource management to improve productivities and profitablities.

Collaborate with Tigermed in the global strategy of AI and digitization initiatives

Collaborate with business leader, scientist, quality control and quality assurance expert to identify business needs and solve the business problems using AI technology

Collaborate with global IT team to advocate the application of AI technology in Frontage lab and improve IT security and risk management.

Other tasks as expected

Additional Duties

Other tasks as assigned.

Work Experience Requirements

This is a junior position requiring college graduate education in business intelligence, AI technology and computer programming skills. Familiar with state-of-the-art large language model such as ChatGPT and Copilot.

Familiar with common business management tools such as NetSuite, Salesforce, CRM, MS office 365 and SharePoint, SQL database etc.

Bilingual: English and Chinese is required.

Educational Requirements

Master’s degree in relevant discipline

Salary and Benefits:

Frontage Laboratories offers a competitive compensation and benefits package including health and dental insurance, a 401(k) plan, disability insurance, and life insurance

Frontage Laboratories Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Full-time