Operations Director - Financial Services

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will support the Stop Loss business. Major Medical Group Heath experience preferred (Stop Loss, Self Funded, or Fully Insured).

Compensation Grade: H2

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Job Description SummaryAre you fascinated by every aspect of the financial services business and committed to providing the most outstanding service in the industry? Has your education, skill and professional experience prepared you to lead and contribute crucial work that delivers high quality service in collaboration with partners from multiple distribution channels? If you are passionate about putting your higher-level thinking to work in financial operations, we’d like to know more about you!

As a Director, you’ll have oversight of day-to-day operations and administration, ensuring that an outstanding service experience is provided to our internal and external sales partners, firms, third-party administrators, producers and customers. You’ll be responsible for adhering to and enforcing all financial controls, as well as legal and regulatory guidelines and regulations.

Job Description

Key Responsibilities:

Directs department roles and responsibilities. Responsible for the day-to-day operational and staff management of process programs. Provides direction to and guidance to strategic operational activities while ensuring all projects, tasks and activities are aligned with the company standards and strategies and compliance guidelines.

Directs staff participation in major projects and task teams. Supervises the development and establishment of process improvements that enhance delivery of services to customers aligned with industry and regulatory requirements.

Drives a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization for succession planning and handles all performance management tasks and related functions for team.

Directs the development and delivery of education of current processes and procedures with customers. Provides staff leadership to build and strengthen relationships through presentations, firm and/or direct advisor contact.

Supervises the activities and staff responsible for monitoring work flow to ensure all functions are completed in a timely manner and meet quality standards. Directs staff who responds to service issues and calls. Directs call team and client relationship activities to ensure outstanding service.

Directs staff responsible for implementing enacted regulations for products and procedures; ensuring Operations is prepared and advised of audits/regulatory/legislative changes in a timely manner. Mentors, educates and trains others on partnering with appropriate teams or individuals for the coordination of responses to audits or regulatory matters. Serves as advisor for leaders, peers and team members on regulatory matters. Provides subject matter expertise related to responses to regulatory agency reports and findings and works closely with Compliance to resolve any issues.

Directs activities of a staff involved in the design, development, configuration, customization, deployment, maintenance and upgrading of a wide variety of business processes and procedures. Provides overall direction and strategic guidance regarding identification of key opportunities to enhance and align to ensure consistency and adherence to regulatory requirements. Provides mentoring and leads a staff who devise and/or modify procedures and technology needs.

Directs expense management and leads development of solutions to streamline process and reduce operating expenses.

Provides strategic oversight to a staff responsible for providing accurate and timely producer onboarding or compensation payment processing, as well as strict adherence to financial controls and regulatory requirements if requested.

Provides, as requested, strategic oversight for an underwriting staff to ensure underwriting practices and procedures in order to achieve satisfactory experience and acceptable administrative results.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Associate Vice President or Vice President. Typically manages a team of three to 10 associates directly and may have indirect reports.

Typical Skills and Experiences:

Education: Undergraduate degree in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred.

License/Certification/Designation: FINRA Series 6 and 26 licenses may be required.

Experience: Typically, 10 years of financial services experiences in a customer service, quality control or operations environment. Supervisory experience.

Knowledge, Abilities and Skills: Extensive knowledge of insurance industry concepts including, but not limited to, financial services products, regulations and guidelines. Effective team leadership and management skills. Sophisticated verbal and written communication skills. Ability to present to external audiences. Ability to build relationships.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Normal office environment. May require occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

We currently anticipate accepting applications until 05/14/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

This position could be filled within any of the lower 48 U.S. states.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at .

For NY residents please review the following state law information: Notice of Employee Rights, Protections, and Obligations LS740 (ny.gov)

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range.

The national salary range for Operations Director - Financial Services : $98,000.00-$187,000.00

The expected starting salary range for Operations Director - Financial Services : $106,000.00 - $158,000.00

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