Delivery Manager

About Luxtrust

We are a multicultural and forward-thinking qualified Trust Services Provider based in Capellen, Luxembourg, with over 110 professionals and actively expanding our business internationally. We provide state-of-the-art on on-boarding, digital identities, strong authentication and security services, and qualified electronic signatures, all bundled into integrated digital documents & identity management solutions.

As a Trusted Partner, we prioritize building long-lasting relationships with our international clients and stakeholders, based on trust and integrity. We strive to be a Committed Partner, dedicating ourselves to delivering exceptional performance and showing steadfast commitment to make a positive impact. As a Visionary Scout, we are constantly seeking out new opportunities for growth and innovation, always staying ahead of the curve in our industry.

Join us in our mission to drive innovation and co-create a better future!

We are currently looking for a motivated and driven Delivery Manager under a permanent contract.

Summary

Setup and follow projects with our clients in different domains/industries and ensure their optimal progress.

Your principal task is to organize with the customer the implementation of LuxTrust products in the context of the client and to transfer to the LuxTrust Customer Support team the project once this one is implemented.

You are part of the LuxTrust’s Professional Service department collaborating with other Delivery managers, LuxTrust Product Owner, and internal support teams.

Missions of the role

You become a LuxTrust’s products and services (all or specific products and services) referent person allowing you to provide proper advises on the way to implement the requirements of our clients.

You simultaneously manage multiple projects:

Manage properly the customer’s expectation.

Based on the contract and the customer’s willingness, prepare the plan and the deliverables

Ensure permanent alignment between all stakeholders (sales, IT teams, customers)

Ensure that the specific contractual modalities are respected (Deadlines / Budget)

Monitor: plan your resources, provide reports and presentations, risk analysis

Challenge the customer to find the best way to fit his requirements with our solutions

Report the status of the projects internally and to the customer

Contribute to find new opportunities to develop the relation between the client and LuxTrust (Farming)

You define and capture the customer needs: coordinate drafting of functional and non-functional requirements/specifications

You transform the business requirements into deployment / development tasks

You collaborate closely with the IT teams, sales and the others Delivery Manager to make sure that all are able to manage properly all customer’s expectation.

You manage the continuous improvement of the services and validate the proposed improvement plans to enhance the LuxTrust Professional Services delivery methodology.

You maintain the services delivery documentation (User manual, confluence...).

You are ready to go on a mission for several days abroad

You are able to close properly a project phase and pass the client account to the RUN team for the BAU

Required skills

Qualifications / diploma(s) : Master’s degree with a minimum 3 years of experience with the Project IT management

Technical competencies :

General knowledge on IT services, support and/or infrastructure

Understand and produce IT functional / technical architecture

Experience with the integration of solution with REST API / POSTMAN Collection is an asset

Integration with SSO integration is an asset

Database model knowledge (querying) is an asset

Cyber-security experience is an asset

Tools : JIRA & Confluence / Microsoft office / MS Project

Languages : French and English fluent. Any other language is an asset.

Specific skills :

Client centric

Team player

Stress resistant

Solution and business minded

Strong communication and writing skills

Innovative / creative

Rigorous and methodic

Able to develop plans that are appropriately comprehensive, realistic and effective in meeting goals

Able to report as clear status on his project

eIDAS regulation and Trusted Services knowledge is an asset

Knowledge Delivery Methodology in the IT Software industry is an asset

Core competencies at LuxTrust:

Analytical mindset & decision making

Organizational fluency

Personal effectiveness

Results driven

Client service mindset

Strategic vision

Leadership

What we offer

A permanent contract based in Paris - France

A competitive salary, in accordance with your education and experience.

Attractive benefits and advantages including an employee benefit plan, meal vouchers and additional holidays.

A healthy work-life balance including flex work arrangements.

An open and transparent career path .

Development and growth opportunities in a state-of-the art digital company.

If you are interested in this role, we invite you to send us your application at .

Our company is committed to fair recruitment, based on the skills of each candidate, regardless of gender nationality, sexual orientation, religion, or any other discriminatory criterion.