Operations Manager

WATCH GUARD 24/7 is a rapidly growing Security Guard company constantly hiring new guards to meet our clients' needs. We are looking for an experienced Security Operations Manager who can effectively manage employee scheduling and payroll. Takes prompt action when incidents are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions with Human Resources.

WATCH GUARD 24/7 LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

WATCH GUARD 24/7 is proudly licensed by the NYS Division of Licensing Services

Responsibilities

* Manage day-to-day security officer schedules, call-outs and no-shows, and coordinate future scheduling planning for a large book of business supporting a 24/7, 365 days a year operation.* Respond promptly when incidents are received regarding employee performance or conduct and administer disciplinary and coaching actions in coordination with routine company policies and protocols.* Interview security officers* Conduct disciplinary and counseling sessions with security officers.* Initiate termination procedures as needed for voluntary and involuntary separations.* Proof payroll summaries prior to submissions for accurate payroll processing.* Submit timely corrections, where necessary.* Accurately communicate schedule status and highlight key deficiencies to management staff.* Perform day-to-day operations task necessary to efficiently provide security services.

Qualifications

* Minimum high school diploma or equivalent required. College degree or coursework desirable.* Minimum 2-3 years of experience required as an operations manager in the security guard industry* Extensive experience with Win Team software or another leading scheduling/payroll software.* Ability to write and communicate effectively.* Must be able to effectively communicate coaching, counseling and disciplinary actions, as well as terminations in a professional manner in accordance with company standards.* Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.* Must demonstrate a high level of integrity, and apply rules, policies and employment actions in a consistent, fair and equitable manner to all situations.* Professional, articulate and able to use good independent judgment and discretion.* Make quick and accurate decisions in a fast-paced environment.

Regular Full-Time