Systems Engineer II

Job Description

Description:

Position Summary

The Systems Engineer plays a critical role in the design, implementation, and ongoing maintenance of complex IT systems and infrastructure within the organization. This position requires a deep understanding of both hardware and software to ensure that all systems are functioning optimally and securely. The Systems engineer is tasked with analyzing existing infrastructure, designing scalable and efficient systems, and ensuring that all components work seamlessly together to support the organization's objectives.

A key responsibility for this role is identifying and resolving system issues across a range of platforms, from servers and network equipment to software applications. The Systems engineer is expected to troubleshoot and provide timely resolutions to complex technical problems, minimizing downtime and ensuring business continuity. Additionally, the role involves proactive monitoring of system performance to identify potential issues before they impact operations, ensuring that systems are always running at peak efficiency.

In terms of hardware management, the Systems engineer is responsible for planning and executing hardware upgrades, ensuring that all equipment is up to date and capable of supporting the organization’s evolving needs. This includes not only maintaining existing hardware but also assessing new technologies and recommending upgrades or replacements to improve overall performance.

Security is another crucial aspect of the role. The Systems engineer is responsible for ensuring the security and integrity of all IT systems by implementing appropriate security protocols, managing firewalls, and conducting regular system audits. This includes safeguarding sensitive data, ensuring compliance with industry regulations, and staying ahead of emerging threats through the application of best practices and security patches.

Furthermore, the Systems engineer provides advanced technical support to internal teams and end users, offering expert guidance in resolving complex technical issues. This involves troubleshooting hardware and software problems, as well as offering strategic solutions for system improvements. The role also includes training end users to ensure they can effectively utilize IT systems, increasing their efficiency and understanding of the technology available to them.

By combining technical expertise, strategic thinking, and a proactive approach to system maintenance and security, the Systems engineer ensures the robustness and reliability of the organization’s IT infrastructure, while also empowering users through effective support and training.

Scope & Breadth of Position

The individual reports to the VP Director of IT and has no direct reports. The individual works with all Foundation and NCTC employees to understand their specific

business needs and provide solutions that fit within the Foundation’s and NCTC’s approved policies and procedures.

Major Duties and Responsibilities

Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software.

Excellent knowledge of networking concepts.

Ensuring the highest levels of systems and infrastructure availability.

Provide Tier 3 support to helpdesk and end users.

Provide network support with a variety of operating systems.

Install and configure network equipment.

Maintain network connectivity of all computer workstations.

Provide network support to users.

Create and maintain network users/permissions.

Manage hosted Webex phone system.

Develop and monitor policies for the use of computer and network resources.

Evaluate and recommend security improvements and system upgrades.

Monitor network to ensure optimal performance.

Test release of products to minimize user impact and ensure compatibility.

Create technical support documentation for systems and applications.

Onboard users to the network.

Train users on hardware and software.

Oversee local area network and wide area network

Collaborate with Information Security to ensure compliance and security.

Audio/visual knowledge resource for virtual/hybrid/in-person meetings held by the Foundation or NCTC.

Responsible for audio/visual requirements for the Foundation Board and NCTC Board meetings.

Regularly attends the Foundation’s and NCTC’s information technology steering committees.

Participates in an on-call rotation.

Relationships

Key relationships are employees of both organizations, board members of the Foundation and NCTC, federal examiners, internal auditors, and financial statement auditors.

Experience and Job-Related Requirements

4+ years of experience with Microsoft Windows Server 2016, 2019, 2022 and 2025.

4+ years of experience with Cisco switches and routers preferred.

3+ year Experience with Microsoft Azure or other cloud technologies preferred.

Azure Fundamentals and Azure Administrator certifications are preferred.

MCE Microsoft 365 Administrator Expert Certification Preferred.

Cisco Certified Network Professional (CCNP) Collaboration certification preferred.

Fundamental understanding of security standards such as ISO and NIST.

Proven skills in network engineering, operations, and performance analysis.

Advanced troubleshooting capabilities.

Ability to work independently with minimal supervision.

In-depth knowledge of computing infrastructures.

Familiarity with server management and monitoring tools.

Exceptional critical thinking and problem-solving skills.

Proficiency in scripting languages.

Strong interpersonal skills for assisting non-technical individuals with complex technical issues.

Knowledge of application transport and network infrastructure protocols.

Ability to create network diagrams and documentation for design and planning.

Quick learner of new technologies and products using documentation and internet resources.

Ability to collaborate with all levels of IT staff inside and outside the organization.

Excellent analytical and problem-solving skills.

Dependable and flexible when necessary.

Physical Requirements

Ability to communicate orally with management and co-workers, both individually and in a group/team.

Regular use of the telephone and e-mail for communication is essential.

Sitting for extended periods is common.

Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information and to prepare or inspect documents.

Ability to relocate equipment that may weight up to 50 pounds.

Good manual dexterity for the use of common office equipment such as computers, telephones, and copiers.

Work Environment

The job is performed indoors in a traditional office setting.

Activities include extended periods of sitting and extensive work at a computer monitor.

Light travel required.

The Presbyterian Church (U.S.A.) Foundation, along with its subsidiary New Covenant Trust Company (NCTC), are Equal Opportunity Employers. We provide equal opportunities in all employment positions, regardless of age (as defined in the Age Discrimination in Employment Act), disability, sex, national origin, race, color, creed, religion, sexual orientation, gender identity, gender expression, or veteran status.Requirements:

Full-time