Collections Specialist

At Fortis Fire & Safety, we provide industry-leading fire protection services across the United States. Our ever-growing footprint can be seen in California, Florida, Texas, North Carolina, and Chicago, and we are acquiring new brands all the time. Our team provides a full spectrum of specialized and certified service professionals to support your company and protect your building with the peace of mind of properly installed and maintained fire and life safety systems.

Here at Fortis and throughout our family of brands, we value our employees and offer competitive benefits which include:

2 weeks of paid vacation

1 week of paid sick time

10 Company Paid Holidays

Other paid time off (jury duty, bereavement)

Competitive pay

401k with company match

Medical, Dental, and Vision

Company-paid Life Insurance

Company-paid Short-term Disability

Supplemental Long-term Disability and Life Insurance Packages

Legal Insurance

Pet Insurance

Career Advancement Opportunities The Collections Specialist is essential to the company's financial success, playing a key role in improving cash flow and ensuring timely accounts receivable collections. Reporting to the Accounting Supervisor and working closely with Billing Specialists and Account Executives, this role also contributes to strengthening internal controls and refining accounting processes and procedures to protect the company's assets.

Essential Duties & Responsibilities:

Conduct daily collection calls and emails for current and past-due accounts.

Update and maintain detailed collection notes within accounting software.

Monitor the accounts receivable aging report and track collection progress.

Perform customer account reconciliations and resolve discrepancies.

Gather and relay customer feedback to improve service quality.

Respond promptly to service and information requests.

Assist in developing and improving internal accounting processes.

Perform other related duties as assigned. Required Qualifications:

Experience in accounts receivable collections.

Strong interpersonal, listening, and problem-solving skills.

Ability to manage sensitive or emotional customer situations professionally.

Proficiency in Microsoft Office, particularly Excel and Word.

Excellent verbal and written communication skills.

Strong attention to detail and organizational skills.

Ability to manage multiple tasks and projects in a fast-paced environment.

Reliable attendance and availability to work in-office Monday through Friday.

Strong follow-up and time-management skills. Preferred Qualifications:

Bachelor's degree in Accounting, Finance, or a related field.

Experience in construction accounting, including percentage-of-completion methods.

Familiarity with Q360, Sage 100 Contractor, ServiceTrade, and Procore.

Compensation:

$23 - $27/hour depending on experience

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is frequently required to stand for 8 hours, walk, sit, and climb stairs, or balance. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#INDL

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.