Systems Analyst

Job Description

We are looking for a highly skilled Systems Analyst to join our team in Memphis, Tennessee. This is a Contract-to-Permanent position, offering a unique opportunity to contribute to cutting-edge technology solutions while advancing your career. The ideal candidate will be responsible for maintaining system integrity, resolving technical issues, and ensuring compliance with security standards.

Responsibilities:

• Provide technical support for Point of Sale (POS) systems, including troubleshooting hardware and software components such as barcode scanners, card readers, and receipt printers.

• Install, configure, and maintain end-user devices such as computers, printers, and other networked equipment.

• Manage user accounts within an Active Directory and Office 365 environment, ensuring proper access and security.

• Monitor and maintain network security by adhering to compliance standards and best practices.

• Develop and implement automated processes to ensure systems are updated with the latest operating system patches, antivirus definitions, and application revisions.

• Maintain accurate inventory records for network computer equipment, including serial numbers.

• Conduct evaluations of software and hardware for research and development purposes to support organizational goals.

• Create and update technical documentation and diagrams for systems and processes.

• Participate in an on-call rotation to provide timely responses to technical issues as per department protocols.

• Perform additional duties and responsibilities as assigned to support IT operations.• At least three years of experience in a multi-server environment with 50+ users.

• Strong organizational skills with attention to detail, including experience in incident tracking, change management, and project management.

• Ability to quickly learn new technologies and tools using available resources.

• Proficiency in collaborating with individuals across all organizational levels, both within and outside the IT department.

• Capable of working independently as well as part of a team.

• Demonstrated analytical and problem-solving abilities.

• Dependable and adaptable to changing needs and priorities.

• Strong focus on delivering exceptional service and achieving results.