Senior Credit Analyst

Job Description

Required Skills & Experience

Minimum Qualifications

1+ years of experience in loan processing or loan officer roles at a Financial Institution or Mortgage company directly supporting customers

Proven experience handling difficult or complex customer communications both verbally and in writing, including the ability to generate succinct timelines and escalation details

Experience reviewing various tax forms and schedules, financial statements, credit reports, and general lending concepts

Strong understanding of mortgage products, including HELOCs, and the loan process, from application through closing

High School Diploma or GED

Preferred Qualifications

Familiarity with Fraud and BSA/AML practices and procedures

Ability to think critically, propose creative solutions, and flag inconsistencies in documentation

Experience working with loan origination systems (LOS) like Vesta or Encompass

Strong organizational and time management skills, able to prioritize tasks effectively in a fast-paced environment

Passion for delivering a great customer experience

Ability to demonstrate patience alongside efficiency; can triage and prioritize questions or issues, take ownership, and drive problems to resolution

Very strong attention to detail, with an understanding that small mistakes can have a large impact

Proven ability to handle complex or unusual loan scenarios and work closely with underwriters to find solutions

Job Description

The Operations team is the fastest growing team in the org and we're seeking Senior Credit Analysts to support our Onboarding organization. In this flexible role, you will support the operations of one or more of our core business verticals based on the needs of our business.

We're seeking Senior Credit Analysts to join us on the ground level. Our Senior Credit Analysts will be an integral part of our Ops organization. The role requires excellent communication skills, strong analytical and problem-solving abilities and a passion for high-quality customer service.

How you’ll make an impact

As a Senior Credit Analyst you will be responsible for managing workflows and tasks, ensuring that a loan application makes its way through our process smoothly and accurately.

Deliver an outstanding customer experience by representing Upstart when working with potential borrowers as part of the verification process.

Serve as a resource for customer issues, complaints, application information verification, and other complex tasks.

Identify possible areas of process and workflow improvements, contribute to the development and implementation of solutions.

Act as a utility player, supporting both pre- and post-origination efforts