Client Success Account Manager HCM

CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast.

CBIZ strives to be our team members’ employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

We are seeking a highly motivated and detail-oriented individual to join our team as a Client Success Account Manager. In this role, you will be responsible for providing exceptional client service and technical support for our Centrally HR product. You will serve as the primary point of contact for our clients, assisting them with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions. The ideal candidate will possess strong communication skills, a customer-centric approach, and a solid understanding of HR processes and systems.

Essential Functions and Primary Duties

Under direct supervision, manages the day-to-day of services for an assigned block of accounts

Offer assistance with account management and technical support of UKG products

Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments

Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate

Proactively identify opportunities to improve system functionality and client satisfaction

Coordinate client meetings as needed

Conduct regular system audits to ensure data accuracy and compliance

Maintain data integrity and quality with any applicable software on a timely basis

Preferred Qualifications

Bachelor's Degree

Minimum 1-2 years of payroll experience

Preference for candidate with prior experience in HRIS or Human Capital Management software

Experience with UKG Ready Talent is a plus

Previous experience in a client service or system integration environment

Minimum Qualifications

High School Diploma or GED equivalent required; Bachelor’s degree preferred

3 years’ experience in industry or related field

Relevant experience managing multiple clients in the payroll and human capital management industry

Experience working in a client service environment

Experience working in a client service interface or system integration environment

Strong communication skills both oral and written with all levels of an organization, both internally and externally

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