Professional 2, Help Desk

We’re looking for talented professionals to join us in bringing smart money management and payment solutions to everyone’s fingertips.

JOB DESCRIPTION

Job Summary

Provide onsite and remote end user support in a corporate environment with a mix of Windows and Apple systems and over 1300 end users.

Candidate will be responsible for the provisioning, tracking and decommissioning of company end user devices.

Job Responsibilities

Execution of Service Desk projects

Maintaining various back end support systems for the Service Desk.

Building POC initiatives that lead to a better end user experience.

Executive support

Participate in on-call rotation

Manage and maintain an inventory of assets to ensure asset readiness.

Adheres to all policies and procedures concerning all confidential information including but not limited to internal use and restricted information, including Protected Consumer Information (PCI) and Protected Health Information (PHI).

Conference room and event support.

Other duties as assigned by Manager

Job Requirements

2+ years of IT support experience

Individual must be well organized, detail oriented, have a positive “Can Do” attitude, self-starter and require minimal supervision.

Ability to quickly learn and achieve proficiency in end user hardware and new software applications.

Excellent customer service skills.

Experience with Apple and Windows Operating Systems, hardware and software

Candidate must be knowledgeable with a variety of Apple and Microsoft solutions and tools including Jamf administration, Intune, Azure and scripting commands.

Excellent documentation and organizational skills

Must maintain a high level of teamwork and communication

Must be able to work with a high level of discretion in sensitive assignments

Experience with Azure Virtual Desktop preferred.

A+ Certification preferred.

Travel as needed

Must be able to lift a minimum of 50 lbs

POSITION TYPE

Regular

PAY RANGEThe targeted base salary for this position is $56,100 to $84,000 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.

R3471