Senior DevOps Engineer

DepartmentGlobus Software Engineering Central Operations

About the DepartmentGlobus is a sustainable, non-profit unit within The University of Chicago delivering solutions to the research community worldwide. Globus develops and provides critical services that support scientific research for governmental, academic, and commercial organizations in a wide range of disciplines including life sciences, physics, and astronomy. We develop and operate commercial-quality, cloud-based software application and platform services used by 10s of thousands of researchers to manage their large–and growing–data management challenges. We have offices located at the NBC Tower in the heart of downtown Chicago and remote employees who work-from-home. Globus, together with Globus Labs, a research group within the University of Chicago, and part of the Data Science and Learning Division at Argonne National Labs, develop and deploy cutting edge technologies to solve new challenges facing the scientific community and enable break-through scientific discoveries.

Job SummaryAs a senior member of the Globus Operations team, reporting to the System and Security Operations Manager, the focus of this position is to architect, implement and operate a resilient Cloud infrastructure to ensure security, high-performance, high-availability and scalability for Globus platform services. We’re looking for a talented DevOps engineer who can integrate our services with the monitoring, operations, and deployment engineering required for effective operation as a hosted service.

Responsibilities

Architecture and Design: lead the definition and documentation of Cloud infrastructure architecture, including monitoring, logging, security, and deployment strategies, for the production and development environments.

Security Operations: lead the implementation and monitoring of Globus’ security procedures and controls, including creating audit reports to meet target security compliance standards. Participate in incident response, as required.

SRE/Operations: Deploy, operate, monitor, and maintain production Globus services for high availability.

Support: As a technical consultant and resource for other team members, including the engineering and user support team, assist in addressing operational issues and troubleshooting.

Designs new systems, features, and tools. Solves complex problems and identifies opportunities for technical improvement and performance optimization. Reviews and tests solutions to ensure appropriate standards are met.

Utilizes technical knowledge of existing and emerging technologies, including public cloud offerings from Amazon Web Services, Microsoft Azure, and Google Cloud.

Performs other related work as needed.

Minimum Qualifications

Education:Minimum requirements include a college or university degree in related field.

Work Experience:Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Technical Skills or Knowledge:

Experience developing in one or more scripting languages, preferably including Python and Bash, to automate, monitor and maintain infrastructure.

Experience with Linux administration, troubleshooting, and management tools.

Demonstrated experience with relevant AWS services including AWS IAM, VPC, WAF, KMS, EC2, RDS, DynamoDB, ElasticSearch, SQS, S3, ECS.

A solid understanding of networking, firewalls, and DNS.

Experience with monitoring solutions (e.g. AWS CloudWatch, Nagios).

Expertise in common relational database administration tasks (e.g., PostgreSQL, MySQL, SQLite).

Experience with CI/CD orchestration tools (e.g. GitHub Actions, Jenkins).

Expertise with designing and building Infrastructure as Code (IaC) (Terraform, CloudFormation).

Operational experience with web-servers (e.g. Apache, Nginx) and web-based technologies (e.g. RESTful APIs, SSL certificate management, TLS).

Security Operations experience with public sector compliance regulations (e.g. FedRAMP, HIPAA, FISMA).

System Administration, Operations Monitoring, Application Performance Monitoring, Logging, Incident and Problem Management.

Use operational tools and monitoring platforms to gain in-depth knowledge, understanding, and ongoing system availability, performance, and capacity.

Define requirements and develop tools and reporting as needed by projects and operations.

Preferred Competencies

Exposure to fundamental concepts, practices, and procedures of software development.

Expertise in integrating development and deployment framework with the monitoring, operations, and orchestration for running applications securely and at-scale on public cloud platforms.

Problem solving skills.

Ability to prioritize and manage workload to meet critical project milestones and deadlines.

Ability to work in a collaborative team environment.

Confidentiality related to sensitive University matters such as, strategic initiatives, trade secrets, quiet periods, and scientific discoveries yet to be put in the public domain.

Working Conditions

This job requires occasional evening or weekend hours.

Option available for remote work with occasional required attendance at in-person meetings.

Application Documents

Resume (required)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job FamilyInformation Technology

Role ImpactIndividual Contributor

Scheduled Weekly Hours37.5

Drug Test RequiredNo

Health Screen RequiredNo

Motor Vehicle Record Inquiry RequiredNo

Pay Rate TypeSalary

FLSA StatusExempt

Pay Range$135,000.00 - $170,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits EligibleYes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.

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