Customer Service & Sales Coordinator

Job Description

The Customer Service & Sales Coordinator position is an entry-level position in our firm with the unlimited opportunity for advancement only offered in an entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers and is essentially the eyes, ears, and voice of the brand. The Customer Service & Sales Coordinator’s main responsibility is to interact with consumers directly and assist them in choosing the appropriate products and services needed for their households while maintaining a consistently positive brand image.

The few coveted spots in the customer-facing team will be trained in all product knowledge and customer service/sales techniques and how these translate across all departments of our firm.

If you are up for a challenge, the main responsibilities include but are not limited to:

Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels

Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner

Attend regular team meetings daily to strategize territory and product plans

Maintain exceptional performance standards in customer satisfaction and closing customer leads

Maintain open communication with management and other team members

Build a thorough working knowledge of products, consumer demand, market prices & brand compliance

Hire, train and develop other team members

What we are looking for in our next team member:

Highly personable, outgoing and positive team member

Ability to adhere to strict compliance policies

Comfortable interacting with consumers daily and following up sales leads

Proactively approaches problems with a solution-oriented mentality

Basic computer skills and technical proficiency

All training is provided as this is an entry-level position, we just need the right raw material!

#LI-Onsite

Full-time