Office Manger / Front Desk Representative

Job Description

Newer office looking for an experienced Front Desk Representative for a multi-disciplinary office (PT, Chiropractic, Medical, Acupuncture) that has administrative skills and capability to complete front desk responsibilities to go along with immaculate people skills with a warm/friendly/inviting personality. The ideal candidate must be able to think critically and creatively as well as be able to multi-task and problem solve. An ideal person would also be able to work independently and as part of a team, work efficiently and also have strong organizational skills.

Requirements

· Ability to communicate, schedule and coordinate with the patients, providers, ancillary staff, attorneys, imaging facilities, ambulatory surgery centers, insurance payers and suppliers

· Be compliant with HIPAA, state and federal laws as well as maintain confidentiality of financial and other personal data

· Strong customer service, multi-tasking, problem solving and critical thinking skills

· Be knowledgeable in all services the clinic offers and be able to discuss the doctor's treatment orders/care plan to the patient making sure they understand the “why” behind the care plan and fine details

· Review the practice’s policies and procedures to make recommendations for continued compliance/current regulations and interpret policies/procedures to employees, patients, family members, government agencies, etc.

· Manage clinic operations to ensure compliance, efficiency and patient satisfaction

· Interaction with the patients on a daily basis and be their “point” person for anything have to do with the treatment

· Addresses issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improvement

· Identify a strategy for the growth and execution of daily/weekly/monthly goals.

· Proficient in EHR, Microsoft word/excel and other basic computer systems

· Proficient in communicating via face to face, email, telephone and zoom

· Some experience in Insurance verification and billing for multiple specialties incl. Chiropractic, Acupuncture, Physical Therapy, Primary Care, Neurology and/or Orthopedics

Salary: Competitive Base Pay with Performance Based Incentives on Overall Clinic Production

Full-time